The tour was great! I will do it again next winter! Will recommend to friends and family going in Abu Dhabi.
The tour was OK but no-where near as good as other city based open top bus tours. Distances are quite long between places of interest. We went from the cruise port and there is a shuttle to the Iranian market where we had to wait quite a long time for the actual bus to arrive despite our driver repeatedley telling us it was just 2 minutes away. As we were waiting in in Arabian sunshine we stayed in the bus but the air conditioning had broken down. A reasonable way to see the expanse of Abu Dhabi but don't expect too much.
The trip was good for the first circuit, but there was misinformation on the ticket about the start of the second route. This meant that we did not get off at the correct stop for the second circuit. We were advised to take a taxi to the second circuit which we did, but the taxi driver did not know the route despite showing him the map. The taxi driver took us in the wrong direction and then through a lot of closed off lanes and a construction site. After I phoned your company staff at Abi Dhabi he took us in the correct direction and eventually back to our hotel. It was a very frightening situation. It was not a direct fault of your company but was an indirect result of your poor information on the ticket.
I will not take a tour with Viator again. It is unacceptable that your company is not able to provide adequate directions about the routes your buses are taking.
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