KURIAKOSE M J
a nice trip
Hotel in Istanbul was an issue. We paid for Momento, a four star property. We only stayed at Momento the first night. We were moved to a two star property, Baron, for the next night. Why were we subjected to this and not the new guests? While the hotel staff was 'nice at Momento', and physically moved our bags, no one at Fez tours, the guide or the initial person that came to greet us did anything to help the situation. This was most inconvenient and avoidable.
Our guide, Ilker, was THE BEST guide we have ever experienced. He was skilled at making the stones of the monuments and temples come alive with history. He connected with the tour goers on a caring and personal level. What a gem! Ahmet our driver was invincible. One suggestion: drive through Pamukkale and on to Bursa. We needed more time to enjoy that lovely city. The Five Star hotel in Pamukkale was very disappointing.
Please don't miss Pergamum, Troy, and Ephesus. These were wonderful sites to visit! Thank you again Ilker!! - Inez and Jean
Very enjoyable. Particularly liked Ephusus, Pamukkale and Bursa. Would have liked a full day exploring Pamukkale and more time in Bursa. Would benefit from better explanation and more detailed itinerary. Guide and driver particularly personable. Accommodation was all good and optional extras were highlights
Fabulous, fabulous value for money, we would highly recommend this tour to anyone. It was jammed packed with site visits. The length of time spent at each site was enough. Our tour guide was a real character as well as being very informative - an added bonus. Typical of Turkish tours, the tour included several visits to shopping venues, some of which for us were tiresome. We had wished t times we could have spent the time at the historical sites but realize some of the others on the tour like these sorts of things. Overall the site visits and shopping stops were reasonably balanced.
I have used Viator in the past and have been generally pleased with the service. This tour included travelers who booked through various agencies. Most had a detailed itinerary (14+ pages) and were disappointed that Viator hadn't provided this to us. However this is not in the least to diminish the experience of the tour in itself.
This was a fantastic tour. We got to see much more than we would have if we had done the trip independently. We had a good size group (23) and our guide Metin had excellent knowledge of the history of Turkey. Highly recommended if you have one week in Turkey and are looking to get a feel for the country and its history.
Great value for money, i recommend this tour to everyone who wants to see the best of Turkey, just like it promises.
Our first guide was very professional, had a great sense of humor and a lot of information about the historical sites.
Our driver was very friendly and managed to get us everywhere without problems or stress.
The hotels that were included, were very nice and adequate, thumbs up for the Colossae Thermal Hotel in Pammukkale ( excellent ) and thumbs down for the Marina Hotel in Kusadasi ( first our room was already booked, then the keycard did not work for our next room and then i had to call reception 3 times to get the ac working in the room ).
We joined a second group, traveling from Pamukkale, Bursa back to Istanbul and although we were together for only a short period, this was also a very positive experience.
Our second guide arranged a dervish show and the restaurant she showed us the next afternoon served the best turkish style kebab i ever had.
The weather was great and very high temperatures from time to time, so sunscreen and head gear are no unnecessary luxury.
When you book this tour, be prepared to get up early and to travel long distances by minivan.
The earliest we had to wake up was 5.30 am and the travel from Pamukkale to Istanbul took 10 hours.
Because of the distances between historical sites, it meant enduring long hours on the bus, which was no fault of Viator. Unfortunately our guide was quite difficult to understand and hear at times when at various sites, where a personal microphone may have improved the situation.
Tour was great, amazing sights, informative guide who let us have free to time to explore ourselves too. A lot of driving in the coach but it is a big country so that's inevitable. Hotels were all very high standard with a pool, hot tub etc.
However next time I would recommend going directly to the local company (here Fez Travel). Viator were awful to deal with on the phone. We had to call back several days in a row because no one was able to contact the local office/ didn't know how to, requiring us to explain ourselves to 4 different people. We were left for long periods on hold and one occasion just cut off after 20 minutes. If you want to book with Viator just do it through the website, don't bother with the phone support.
We only saw Pamukalle but ALL the pools were dry, and there was a water hose filling up a small area, unlike what is advertised about the location. The tour guide spoke poor English (when he did) and spoke mostly in Italian. The lunch was horrible. Anything else was alright.
Not a great tour. When we were collected from our hotel in the morning we were not told anything about the schedule or even that we were being taken to a different location to join a much larger group before continuing on to Pamukkale. Additionally the tour guide couldnt give us any more information than I had already read in the guide books beforehand and although not mentioned in the tour particulars, we were taken to a leather store and forced to sit and watch a fashion show then listen to the sales peoples hard sell. I would have much rather have spent that additional time at Pamukkale as opposed to in a store. Lastly he bus broke down twice, on our way to the site and then on the way back meaning that we didn't arrive back to our hotel until midnight. Interestingly enough our guide thought it was still appropriate to remind us to provide a tip..... If you're thinking of booking this tour I suggest you keep looking for a better tour company.
Our experience of the tour was not very pleasent. The tour bus broken down quite a few times both ways while coming and going.Due to this a lot of our time got wasted. We missed our dinner and show at the hotel that we pre-paid for. we reached the hotel quite late aound 12:15 pm instead of 8 / 9 pm. Also the shuttle bus that was supposed to drop us back to the hotel told us because the bus was big so it cant go down to our hotel and hence dropped us way away from our hotel Royal Arena near ghumbet. We had to then take a taxi back to the hotel and also had to seperately spend for our dinner even though we already prepaid for it at our hotel, because we were late. It caused us sheer inconvenience.
The sights were amazing! I just wish we did them on our own. The tour guide did the absolute minimum and complained most of the time. For example, when we did not wish to stop at the buffet on the side of the road for lunch he became grumpy and angry. I heard him sigh more than speak over the microphone. He lied to us on a number of occasions. I feel ripped off and I will never recommend this particular "tour guide" to anyone.
The guide and driver were professional and friendly. Hotels and food great. The sites were wonderful, great info from the guide , though we would have rather had another hour at Ephesus than endure the leather fashion parade! The carpet place in contrast was great. ( By the way your photo shop picture is a bit misleading to the novice!)
The hotel pick up was great service. You should let people know how good the hotel facilities are, pool, laundry, bars and belly dancing!
We took our 2 teenage boys and they were well accommodated and included by the guide in discussions and socially, they really enjoyed it,
The perfect whirlwind taster tour of Turkey, maybe a longer trip with you next year!
We had an absolutely wonderful time. The great experience started when we booked the trip - the Viator staff were very helpful on the phone, and even helped us get in contact with the tour operator in Istanbul late on a Sunday afternoon. The tour group was small and the service was very personal. The accommodations were great and we only spent one night in a "tourist mill" hotel; every other hotel was charming. Our tour guide picked great places for us to sample local cuisine each day at lunch. I honestly can't say enough good things about the tour. We will ABSOLUTELY use Viator in the future.
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