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Excellent - our guides Freddie and Enrique were knowledgable and fun and it was great to be at the site as it opened.
We booked the trip the day before, it was half the price the hotel were offering the same trip for. We were collected on time our driver was very courteous. Our guide was brilliant speaking fluently in Spanish and English, the tour of the Chichen Itza and the Cenote was brilliant. A Great Day out.
Doing what: Chichen Itza Day Trip from Cancun
Frank is a total pro. His knowledge is extraordinary. He keeps you spellbound the entire journey.. A tour jot to be missed when in Cancun. Two suggestions for Frank: slow down your narrative a bit reduce OK significantly. A most enjoyable and educational adventure!
Freddy and Jacinto were absolutely amazing. I highly recommend this tour. Freddy was so incredibly knowledgeable and made sure that everyone had a good amount of time to explore on their own as well as walk us through the city. Jacinto got us back very quickly and smoothly, I slept both on the way there and back and as a light sleeper didn't wake up once!.
I chose this tour on price and the concept of early access. Since it was my first trip to Mexico, I was a little weary all around. Booking with Viator was very simple and easy. Trying to arrange for complimentary shuttle pickup was a little challenging since I never was out of USA, I did not know how to make the call - our concierge was kind enough to help us.
The ride from Riviera Maya to Cancun then to Chichen Itza and back was exhausting, so going in the morning helped this nap when we got back to hotel. Also, going in the morning, you definitely miss the crowds and get better pictures.
The best part about this tour was the kindness, professionalism and courtesy of our drivers and hosts, especially Jacinta tour bus driver and Freddy the guide.
Freddy was very informative, but also entertaining! He added just the right amount of colorful comedy to what could have been a very boring subject. He enticed you to pay attention, made fun of 'pop quizzes' and told great stories to explain the Mayan culture and the object of the city.
I would recommend this tour to anyone and have already shared our experiences with many of the guests here at our resort.
Mauricio , our guide was excellent. He is well informed. The service was excellent.
It was outstanding. We took the early morning trip and returned around 2:30 in the afternoon. I highly recommend the early trip as it is cooler in the morning and you arrive prior to the large groups. We had a small packed lunch and two bathroom stops.
Freddy was our guide and was great!!! Highly recommend him and his driver.
Our guide was incredibly generous with his time and knowledge. We had the opportunity to learn more about the Maya and the city than we expected to.
Despite the early start, which was probably the only thing I was dreading, the tour was very good! Highly informational. We were one of the first groups there, were able to take pictures before it was very crowded.
Freddy, our guide was very knowledgable and shared interesting facts and information about the place. Jacinto, the driver was also very friendly and cheerful.
Myself and two family members took this amazing trip together and made memories to last a lifetime. I was very impressed with the professionalism of our guides, the itinerary, the cleanliness of the bus, and the overall experience. I would have given 5 stars except for the Viator Guarantee on the products purchased at the Mayan village. We ordered a Mayan birth certificate and when it was handed out the name was not spelled correctly on the certificate. Ricardo our guide was wonderful and said he would have the shop fix it and deliver a new corrected certificate to the hotel. He did exactly what he said and dropped the new certificate off, with the exact same misspelling on the second certificate. Viator should drop the guarantee because the shop people are screw ups. Other than the shopping experience, the trip was perfect.
Doing what: Chichen Itza Day Trip from Cancun
This trip is excellent if you just want to see Chichen Itza only and be back in Cancun before 4pm the same day. The early start helps to enter the Chichen Itza before the crowd moves in after 9am. The tour guide Freddy was great and funny.
Chichen Itza was very interesting and our tour guide provided fantastic information. We really enjoyed the early arrival as there were very few people and it was peaceful. We were able to take great photos. However, the transportation and lunch aspects of this trip were poor. We were scheduled to be picked up at 5:20 am yet the driver did not arrive until after 6. Then we were taken to a gas station and had to wait 20 minutes for the tour bus and an overflow van to arrive. We were placed on the overflow van, which did not have the tour guide aboard. When we arrived at the ruins, we learned that we had missed out on an hour of information. After the tour, we were given our lunches which consisted of expired sandwiches. I had requested a vegetarian option and saw it listed on the sheet that I signed when the driver picked us up. However, when I asked for it after the tour, I was told there wasn't a vegetarian option for me. Some of the people on the overflow van were staying in Playa del Carmen and were dropped off first. We were stuck in traffic in Playa del Carmen and returned to our resort an hour later than scheduled. We did not have a good experience with the transportation, but would highly recommend an early morning tour.
Chichen Itza is a must see if visiting the Yucatan Peninsula, however I would advise possibly looking at another Tour Guide. Our guide was SO slow that we spent as much time waiting for him to get started as we did with the actual tour. At times we felt as if the tour was about him, not the ruins. We had three instances where we were at a standstill for a half hour, all this BEFORE we entered the ruins. In the end we had no time to explore Mayaland resort amenities or to visit the cenote as described in the tour description. Our guide also was overtly demanding that we make purchases at vendors that he approved of, and not at the many other indigenous vendors we encountered. I ignored his advice and made some priceless purchases. The buffet at Mayaland was very good!! The actual touring part was also very interesting. I would definitely book a tour with a vendor that would assure a visit to the cenote and a swim if you so choose.
Definitely worth doing the early access because of 1 the number of visitors to the location and 2 the HEAT! The driver and guide are pretty good at letting you sleep on the way over there. I think we got picked up at 5am and had a bagged lunch. Most passengers ate the lunch as breakfast. Bring water and sunblock!
VERY DISAPPOINTED ! When I purchased tickets on the phone , I had clearly indicate that we had 2 kids coming age 4 and 6. The lady told me that we only need to pay for the 6 year old which is half price , the 4 year old can travel free. The day we went to Chichen Itza , by the entrance , the tour guide all the sudden told us that we need to pay for the kids. The 4 year old I can understand Not happy but acceptable but he said I also need to pay for my 6 year old for whom I already purchased the group ticket , half price compare to the adult but should include the entrance fee like the tour description. I mean i had no problem paying for my kids but why does this need to come as a surprise ?!!! there was another family in our group had the same situation, no Viator agent ever told us about additional charges at the door even at confirming ! In order not to hold up the whole group we spent another USD 32 for the kids ! Not to mention that they only accept Mexican currency that took us another half an hour to get it exchanged !!! Horrible experience and I will not to recommend you guys to any of my friends !!!
Frank - our Guide - was humorous and informative - A great day trip to get away from the crowds in Cancun.
Have kids bring a small note book - perhaps even a sketchbook to remember and record the day.
Well worth your time AND? worth far more than the cost.
it was amazing, such a good idea to leave early and get there before the crowds and the heat. The tour was very good and knowledgable. very safe. the only downside was the lunch. I would happily pay an extra 10 and get a decent lunch. What was served was a joke and nobody ate it. the cheapest bread and cheese with mayo. But this is really not a reflection on the rest of the tour, but we were all very hungry. there is a restaurant there but we didn't have time to eat there, but great day out.
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