This tour was good.
Best service ......Beautiful areas........The tour personnel was on time, knowledgeable and most importantly very friendly and very funny......I will definitely recommend this tour to all my friends and family
It was amazing and we'll def. go back! People from experincias xcaret are very nice!
We loved the tour and it was small and private. What a great tour guide. He was so knowledgable and was able to get us into the parks efficiently. His information on Tulum and the Mayan Culture awed all of us. We met special friends on the tour also. We LOVED Xel-Ha and would spend the whole day there with our snorkels and vests just swimming, eating and drinking. Anyone taking this tour just know that the bus picks you up but takes you to a central destination before you board your private van. Just a bit more time FYI.
we loved our tour guide!!
We enjoyed the tour of Tulum but wish we had more time at the site. Our guide was very knowledgeable and told us a lot about the culture of the Mayans.
Tulum was great, much better than I expected, as there is more to the site than is shown in the iconic image of the tower overlooking the white sand beach. That said, I understand that Chichen-Itza is a much more significant Mayan site than Tulum. Our guide was informative, however he annoyingly hawked his own botles of sunscreen and insect repellant on the bus as we approached the site. this was beneath the professional standards that I would think Viator would want to present for itself.
Xel-Ha is another story. The idea of the coral reefs and natural waterway for snorkeling is a sham. Knowing that the reefs are pretty much dead, the promoters of Xel Ha now advertise it as an "eat all that you want, drink all that you want" afternoon bash. Indifferent food and lots of booze. NOT WORTH IT!!
It was nice, but I would have liked more time in Tulum on the beach. Xel -Ha was really fun.
This tour was amazing!
A good day out but the whole process of arranging the tour once in Mexico was very tiresome. It's a shame viator didn't provide the correct information and I also had to pay for local phone calls to arrange a voucher exchange. A good tour but honestly wouldn't recommend booking through Viator (sadly) as the process is much easier if booked locally. Nearly lost out in the excursion due to this problem. Needs to be sorted Viator. Very disappointing.
Doing what: Tulum and Xel-Ha from Riviera Maya
Our tour guide was great, the scenery unrivaled, and Xel-Ha a great way to relax in the water after our hot tour of the Tulum ruins. Well worth it!
Xel-Ha is not worth the trip - go to Xcaret.
It was confirmed that the bus would pick us up at 7.45, but it came at about 8.30. And we were transported to a travel centre first and then changed another bus. When we finally got to Tulum, it was 11AM already. Neverless to say the crowd, and the heat at noon, a whole morning time was wasted. The travel guide was OK. He tried to sell us several products on the way to the scening, like sunscreen, cellphone cell, etc. We got to Xel-ha after 1pm, and we have to get on the bus on 5.15, which means we only have a couple of hours in the park.
There are lots of local agencies that provide such tour. Comparing the price, it could be much more better.
We are all four Deaf Couples and other people have a wonderful time in there. Everything is beautiful. Thank you !!!
The time at Tulum was plenty. Part of the tour was guided and then it was nice to have time to walk around on our own and take pictures. We loved Xel-Ha! It was so fun and there was plenty to do and eat. By the time we got there we were starving, so all you can eat was great. The only down-fall was the pick-up. Instead of being picked up and traveling straight to the destination, we were taken to a plaza and disbursed into groups. That was a waste of time.
The tours themselves were beyond expectations. We took xcaret and chichen itza. However, When booking both tours you need to not only confirm the first tour a day before but they second tour as well (a day before the second one). Even though the company does it for you all at once. Just confirm all tours a day before specially combos. Our second tour was confirm the first time but not the day before and we were not on the list so were ready to go and had to reschedule. Im just glad that we were not departing cancun yet.
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