Though this excursion was good, your agent Liven Up mismanaged our booking and although we waited for 30 minutes, no guide came to pick us up with our name board. Luckily there was one guide also from Liven up with the name of some other party and that party did not turn up for their tour. So we called up Liven Up incurring a huge international phone bill and their guide at the port spoke to them on our phone and they allowed him to take us on our tour. But the guide was good and we had a nice tour of Monaco and Eze.
Booking online with viator.com was simple. I was glad that I noticed the fine print that said to email Liven Up prior to the day to know what time and where to meet.
I was a party of 3. Myself and my partner in one reservation, our friend in another. In the notes section during the reservation process, she noted this and had a confirmation from an employee that we would be linked together. At the port, starting our tour, we were not linked together. In fact, another party wasn't together either. They raised such a stinking fuss, that my partner and I ended up being separated as well. 3 people, 3 different vans. Leaving late. Not an impressive way to start the day. And here's the really sad part- the 3 tour guides are dealing with 3 vans of unhappy people and trying to coordinate 3 vans on a tight time slot added a lot more pressure to them. They all admitted that this tour is too tight of a schedule for the guests to enjoy themselves, told management about it multiple times and they've done nothing to fix it.
I arrived last at the perfumery. My friends waited almost 10 minutes for me, cutting into the limited 25 minute stop. I waited almost 10 minutes in Monaco for them to arrive, cutting into our 25 minute stop. 2 of us waited almost 15 in Eze for the last to arrive cutting into our 30 minute stop.
Your tour guides tried to do the best that they could and were friendly and knowledgeable but, were frustrated and stressed. Your other guests were somehow frustrated with me and those in my party and we were frustrated about it all. I was able to spend 45 minutes with my party on the entire tour of 5 hours. The other 4 hours and 15 minutes were spent with strangers that made it clear that we were intruding. At the end of it all, 2 of the 3 of us were dropped at different locations. Yes, you did provide me with what I paid for, albeit mostly alone. I've seen your half-hearted apologies made online to others. No need for it here, what's happened has happened.
The major reason that we rate this trip this high is due to our excellent Guide, Oliviet. He explained everything clearly, threw in a few tidbits based on personal experience. We learned, laughed and experienced a ton of wonderful things. This tour is highly recommended.
Our tour in Cannes was so good. Our tour guide, Olivier, was excellent. He made it so interesting and the sights he took us too were wonderful. He explained so much history to us as we were travelling. He was really knowledgeable. His English was excellent too, since we were the ones now knowing how to speak French. I would recommend this tour to everyone! Eze was unbelievable. Do not miss!
Outstanding. Everything was perfect, from the guide to the sights. She left nothing out and treated us like family. There were six of us in our group and the guide spoke perfect English, was very friendly, and even took us off of the beaten path to show us about the real scenes behind the main street scenes. I highly recommend this tour if you go. Everything was delivered as promised.
Nice small group 1/2 day tour. Just enough time to see St Paul-deVence, Antibes, stopped at a market and purchased delicious fruits. The young lady Gina was very sweet and informative. A great driver. Went at a good speed to sight-see.
This tour was amazing!
Brett was our tour guide and he was amazing. He was helpful and courteous. He was very knowledgeable about Cannes and went out of his way to please us. I would highly recommend Brett and his company!
Zara was a wonderful guide. She took us to all the popular sites, told us about the history of the places. We enjoyed her so much! Great asset to your company! Cannes was very pretty and very exciting to be there during the film festival!
Driver was energetic. Acted like a tour guide.
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