Our tour was detained for a half hour while we waited for an unknown couple there were six in our group for whom we had booked the tour who never did appear to join the tour. It was fortunate that they did not join us because the van would not have comfortably accommodated eight passengers. It was unfortunate that our tour left a half hour late and was not made up at the end of the tour. We only had about ten minutes outside the casino in Monte Carlo to look around which was not nearly enough time. We spent about 20 minutes at the palace in Monaco. Our visit to Eze started out good and ended up poorly. The driver told us we should walk around Eze which was a beautiful place to tour and grab a sandwich and meet him in an hour. We didn't find a sandwich place but we did find a little café that served great pizza. Unfortunately lunch took about a half hour longer than the driver expected and when we returned to meet him he proceeded to scold us like we were little school children. Needless to say that scolding ruined the remainder of our trip - he did not speak to us all the way back to the ship and he didn't take us to the remaining stops on our tour. We were especially put off because he cheated us out of a half hour in the beginning of our tour without any apology or an attempt to make up the difference at the end of the tour. Customer service was not part of this drivers skills Brett. In fact, we returned about ten minutes before our scheduled time. I would not book this tour again.
This was one of the worst tour guide we had out of our 12 days vacation in Europe. Our ship came into port at 7am and the Liven up tour driver was to pick up me and my wife, among other people, at 8:30am but he was no nowhere to be found. People must remember that Viator is not the tour company, but is a middleman with these local tour companies and must know how these tour operators behave. After watching the other cruise passengers from our cruise ship get picked up by their tour guides, we started getting worried if he would never shows. He finally showed up at about 8:45am and hurried us to his van which reeked of cigarette smoke. He was only speaking to the people in the front seat of his van, which we found to be rude. Overall the sights he took us to, Eze and Monaco was breathtaking. We did felt rush since these location were far away from port.
This tour was done by a French company called LivenUp. They ask that you call before the tour to confirm the departure time, which is supposed to be 9:00am. We called multiple times for days and had to leave messages. We also emailed them. We never received replies. We were worried about making sure that we didn't miss the departure or get off of the ship too early. We arrived in the parking lot for pickup an hour before 9:00am just to be safe. We called again, since we could see anybody with our name or the company anywhere in the parking lot. We finally got a hold of someone who said that our tour guide was coming. She arrived 15 min. late. My husband and I then departed for Eze in a van with 2 couples from Canada and 1 from the US. The tour guide seemed very hurried and disinterested. She didn't say much of anything to anyone about the places we passed by in our vehicle or where we stopped at during the whole trip. It was mostly silence and awkward. The other passengers along with us expected a narrative or at least interesting tidbits of facts to teach us and enrich our experience. She dropped us off at the bottom of the steps in Eze and told us to meet her back in the parking lot after 45 minutes. We then went to the Fragonard, where she handed us off to a lady who she told to do a shortened tour. We then drove to Monaco, where we were supposed to see the changing of the palace guards. It was the special thing that you could see, if you booked the morning excursion. They just drove us quickly past it as it was happening. Then, we were dropped off in a different area for a long time to eat/shop on our own. They then drove us over to Monte Carlo and quickly went past it with no stopping for a picture. We then drove through the Grand Prix circuit on our way back to the port. All of us were never late coming back to the meeting point after being dropped off at different places. So, we shouldn't have missed so many things. It felt like an expensive taxi ride. :
Great tour in Cannes very informative and lovely lady, first class service. Just what we wanted. All enjoyed it very much. Will not hesitate to book with you again.
Small group tour worked really well. Looks like we managed to see as much as the whole day tour from the cruise line.
Beautiful sites to see and Morgan our tour guide was excellent and knowledgeable. Intimate group was perfect. We all loved this tour, seeing and learning about Eze and Monte Carlo! Perfume factory visit was very interesting and even our 22 year old son agreed! This is a GREAT MUST DO Itinerary!!
WAS A GREAT TRIP WITH EXCELLENT TOUR GUIDE
Sebastian was amazing. He gave us ample time to explore on our own, but kept us to the schedule enough that we made it to the changing of the guard ceremony and still had time before ship boarding to spend a little time in Cannes as well. He was knowledgeable and friendly and filled the driving time with information. It was great.
Eze was spectacular! Monaco was a look into how the richest of the rich live. Very informative!
Our guide was very personable and informative. One caveat on taking cruise tours, due to the limited amount of time the tour operators have to access the dock area typically 15 min. they ask you to be at the meeting point early and they arrive a little late to insure that they get everyone on the bus quickly.
This tour exceeded my expectations. We were able to see Cannes, Eze and Monaco within the allotted time frame. The tour guide was very informative, organized and ensured that everyone was comfortable. The small group aspect made it more intimate, allowing us to hear all of the important details of the sites. It was also nice that the tour guide was able to share with us cultural and historical information about each place. Overall, I am very pleased with this tour and the level of information and sights offered.
Perfect perfect perfect, the views were spectacular. The tour only takes 8 which is great so your not having to deal with 30 or 40 people when a decision has to be made. We didn't have time to see the perfume factory which nobody really cared about anyways. Monaco in my opinion was the highlight of the tour a place not to be missed if you haven't been. We were picked up right at the port which was awesome.
Cecile was the best! She is professional, knowledgeable, skilled amazing driver, interesting, vibrant, and she loves the area and is steeped in its culture. Cecile is the key. I don't know what this tour would be like with another guide, but with Cecile it was top notch.
There was very, very little time to see the beautiful country of Monaco. We were on our own for that little
time and so saw very little. The trip needs to be longer with more guidance, even if it costs more.
The guide could not be heard in the back seat of the van. She gave little
information as we traveled unless asked a specific question. Driving the race route was cool. Eze was a beautiful stop. But again, there was little info given about the town. Who was the man on the horse for example.
It was horrible. I emailed guide to tell when we would arrive on the pier. He comes early and does not wait for us to arrive. We did not get to go Monaco and had to pay extra for a hop-on hop-off excursion. I would not recommend to anyone. A one rating is too much.
The tour guide was awesome. We had about 7 people in our group which felt very personal. She navigated to Monte Carlo with ease. Could have replaced the perfume factory tour with something else....however Eze was breathtaking.
Loved Monaco and found our driver, Vasail, extremely kind to me because I wasnt feeling my best. not enough time. Loved Monaco. will go back for many days. Thanks Liven Up.
We loved this tour. Olivier our guide was great! He was friendly and gave us so much information along the way. Eze is amazing. I loved walking around this Medieval Village. Great tour, great guide. I definitely recommend for someone who does not want to be on tour all day.
Tour was very good. Wish we could have spent more time in Eze though.
A half day wasn't long enough to do this trip. Was very rushed. Should do the whole day for this excursion.
This was the worst tour of our 3-1/2 weeks in Europe. Alex, our guide, began the tour 45 minutes late. He completely skipped the perfume factory. He scratched the front bumper of his van and then loudly cursed He gave us very little information about what we were seeing and frequently dropped us off and then picked us up with little direction. He was rushed and angry most of the day and a very dangerous driver.
There were only 4 of us on this tour! We drove to Monaco and visited the casino at Monte Carlo, very impressive little country! We had some free time to walk around and take pictures. Then we visited the Fragonard perfumery and took a short tour. We then were dropped off in the village of Eze, to walk around on our own, which was absolutely beautiful! The whole time we were in the car, our tour guide was giving is information and history about the areas.
Port pick-up and drop off was on-time, definitely worth it!
This was AWESOME! Got to see flea markets and a perfumery in Cannes and then off to Monaco. Such an incredibly clean and pristine place. Very good guide, plenty of time to eat and for toilet breaks. The church where Princess Grace and Prince Ranier married is lovely. The yachts in the harbour mind boggling!
Our driver/guide, Olivier, was excellent. He picked us up on time, was very knowledgeable, made frequent stops, and was very flexible with our itinerary. One small issue is that the people in the back of the van had difficulty hearing his commentary during the drive. Also, the day we were in Monaco the casino didn't open until 2pm not sure if that is the case every day. In any event, you probably won't be able to see the casino and get back to the port on time for departure.
Though this excursion was good, your agent Liven Up mismanaged our booking and although we waited for 30 minutes, no guide came to pick us up with our name board. Luckily there was one guide also from Liven up with the name of some other party and that party did not turn up for their tour. So we called up Liven Up incurring a huge international phone bill and their guide at the port spoke to them on our phone and they allowed him to take us on our tour. But the guide was good and we had a nice tour of Monaco and Eze.
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