The tour was great! I had a little problem with the booking as our reservation did not reflect correctly. Also, it is very inconvenient to have to call 48 hours in advance to confirm the reservation when you are traveling. The phone call probably cost me 25 to confirm since they could not find my reservation.
We were very disapointed with this tour operator. We had to look for them...the guy puts us in a private van with a driver that did not know what to do with us. We had to get out the van and explain that we were in a pre-paid tour, the driver went to get the Tropicana guy, (the van was full of people taking the tour privateley at half of what we paid for! ) The driver who could hardly speak English did not give us any information about what we were seeing. Drop us off at theTurtle farm and waited for us. THE TURTLE FARM WAS NICE. the guide inside knew her business. stop at HELL was OK too. no information at all of what it was or anything. and went back to the ship.
The people on the van got the same tour at half the price. very dispappointed. + we had to look for the guide. + no information on the Island. VERY DISASPOINTING. driver of the van was Camilio. he needs English lesson and a bit about history of his Island.
This tour was terrible as we waited for an 1 1/2 hours for the tour guide. We had to phone 3 times to find out where he was and they kept saying to stay where we were and they still didn't show up. When they finally showed up we did the tour but they had no wrist bands and he had to go looking for them. Very disorganized. I won't book through you again
Our tour guide very disinterested. Tour van belong in a junkyard. There was no airconditioning. He had no microphone, so when he talk when driving very hard to hear. Half the time driving our guide was on his cell phone. When we got to our various destinations he just told us when to be back at the van. Thankfully it was not the most expensive tour we have ever taken and now I know why.
A very enjoyable trip. I was picked up on time from the pier. I was the only person I the tour ! They did not cancel.
Was a lot of history and useful info. On Cayman island. I would highly recommend the tour
Van seats all torn. Motor and chassis seemed like it was on it's last legs. Driver was 20 minutes late picking us up, and we were the only ones in the van. It was not like he was picking up someone else. We understand that they are ALWAYS late. Driver was not at all apologetic about lateness. Would thin twice about using onbe of the Viator tours in the future.
excellent! Guide was very informative, showed us unplanned sights along the way, and gave us historical background of cayman islands. Also provided insight as to the contributions of private investors in Cayman infrastructure,
The driver showed up 15 minutes late, but since there were only 4 of us on this tour, the lost time was okay. The driver was knowledgeable and did a good job of telling the story of the island and places visited.
Our entire family (including five kiddos ages 1-11, my husband and I plus my parents) just loved this excursion! We had a fabulous time; it was one of the highlights of our vacation. None of us felt even slightly nauseated, and we all had awesome views. The guide was knowledgeable and friendly.
The sight- seeing was brilliant. Our experience with pick up was pathetic though.
the trip was well organised from start to finish.You felt very safe and the crew kept you informed about your surroundings.The sub was fantastic and we saw lots of fish and marine life.The reef was awesome,the whole trip was well worth the cost
The tour was about a 4 but the tour operator gets a 0. We arrived by ship and ship time is an hour ahead of local island time so we were an hour early. No one told us. 9 AM island time rolls around and a bus shows up around 9:10 but not for us. The driver at first did not tell us and kept disappearing. He was pawning us off on other tour companies because the operator was not prepared. We were kicked off two other buses before we were finally put on a third bus. That tour driver was great. Very entertaining and informative but the bus had a A/C drain issue and my 76 year old dad got soaked from water dripping on his seat. They did try to fix it and cover the seat up but he still continued to get wet. We booked this tour because it was early and expected to be back on the ship to get some sun by noon but we were not back till 2:30 due to the time change and screw up by the tour operator. I would not book anything with this company.
it was terrible. They didn't tell us to meet them Island time so we went to the island at 9 A.M. our time. Then the driver didn't show up till 9:15 and didn't have a bus to take us. He pawned us off on another driver and that driver put us off his bus because he said our driver didn't pay him last time. An hour and a half after we were supposed to go on our tour he found someone else to take us. The bus was old and dirty and my husband ended up sitting under a dripping airconditioner and getting soaked.
This is not what we expected and was very aggrevating to say the least. My husband is a diabetic and I had to buy food for him at the store so his sugar wouldn't be low. All in all the five of us wouldn't recommend using your website again.
Doing what: Cayman West Bay Sightseeing Tour
Great excursion. Guide was very informative, engaging and helpful. All of the family enjoyed it and we saw saw some wonderful fish and other incredible sights especially the fish feeding. Would definitely recommend as a fun, exciting and educational experience and much better than a similar event we experienced in Cabo San Lucas a few years ago.
Horrible! We waited forever, they were rude, the bus broke down, and then we waited again!
Communication problem - Guide did not show until called . We were put on a tour with a different company about an hour later than our scheduled time .Tour itseld was quite good
Was not able to get off of the boat because bad swells. They could only get about half of the people in the tenders. Was looking forward to the tour. Maybe next time
Great to see all the fish and ship wrecks. They were so helpful to my husband since he just had back surgery 6 weeks ago
The tour lived up to our expectation. We saved money by not booking similar tour through the cruise ship. The guide adjusted the tour for the rum cake stop to avoid a large crowd from other tour groups. The only problem was that the tour guide did not come to the cruise ship terminal with an identifying sign. The guide was just looking around for people who had booked the tour. A guide from another tour company had told me to look for a person in a yellow shirt. I spotted the guide as he was working back to his bus.
Our driver was not at the meeting point. We saw the bus arrive later and waited for his arrival, finally my husband went to the parking lot and found the bus and driver. We were taken on a different tour then we had chosen. We went to Hell, Rum Shoppe and the Turtle Farm, which was very interesting. We had booked the Conch Shell House and Pedro St. James Great House.
It was difficult to find the bus and driver--no clear information about where we were supposed to be to be picked up. We did not leave the pier area until 9:30 (1/2 hour late). There were six of us "independent" travellers, and we were paired up with a larger group that included two other busses which were disorganized and we ended up stopping places that were not on our agenda when we signed up for the tour. I would not recommend your company to anyone else. The turtle farm was great, but using your tour to get there wasn't. The savings from the cruise excursion wasn't worth it.
We really enjoyed the Simisub tour. I think that may have boosted our courage enough to take a real submarine tour next time! Thanks for adding a highlight to our cruise.
The guide was very informative and explained everything in detail and was funny. The "submarine" was clean comfortable and our trip was shared with only one other couple that day. We stumbled upon this trip by accident on line and im so glad we did. Had a blast.
This excursion was great! The SUB was really cool, and not at all cramped. The views were good, crystal clear water, and we went down to 116 feet! The surface water was a bit rough, but that was not anybody's fault on this tour. HIGHLY RECOMMENDED!!! Same tour the ships sell you for 99.95 each, Viator is 11.bucks less pp. Loved it!!!
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