It was hard to find the location for connecting with the tour. We did contact the driver, who was trying to contact some other customers who had reserved the tour. Eventually we started the tour about 1-1/2 hours later than planned in company with another party who had actually booked a different tour. The sights were enjoyable when we got there, and it did work into our shore time from the cruise ship.
This tour was a lot of fun and very interesting. The guide was friendly, knowledgeable, and funny. No regrets about this tour. I am giving this four stars based on our experience with the local tour company (Atlantis Submarines) and not our experience with Viator in general. The local company for this excursion is Atlantis Submarines. I suggest you book directly with them or through your cruise line for this or any other excursion.
The rest of this review has to do specifically with Viator and, again, is no way a negative reflectoin of our experience with Atlantis Submarines. Simply put, I would not use Viator to book my excursions in the future. We were on a 7 day cruise which had 4 ports of call. Viator offered excursions for 3 of those ports and since their prices were lower, we decided to use them instead of booking through the cruise line. Unfortunately, 2 of the 3 excursions we booked ended up being cancelled by the local tour operators. One cancelled because they did not have enough people sign up for that tour and the other cancelled because of technical difficulties with the equipment used for the excursion.
We did get our refund from Viator for the cancelled excursions without hassle, but the problem is that we did not find out about the cancellation until we showed up for the excursion. In one case, we had to borrow a cell phone to call the local operator. Only after several attempts to contact them by phone did we finally learn the tour was cancelled. This left us scrambling at the last minute to book an excursion through the cruise line. There is no point in saving a few extra dollars if you risk having your excursion cancelled regardless of the reason. Had we booked through our cruise line, at least we would have found out sooner and had more options for alternate excursions. When on a cruise, you don't have the luxury of coming back later to try again so the local tour operator must be reliable.
Excellent tour, the guide took extra time to answer everyone's questions and stopped to permit photos as other tour busses cruised past us. The turtles are a must see and learn about. The guide assisted each person with holding the turtles and took pictures so all family members were in a single photo.
Good experience at discounted price, compared to cruise excursion price.
The tour itself was amazing. The semi-sub was a great way to see the coral reefs. We were not happy with the fact that the tour time was incorrect. There is no way to call from a cruise ship to verify times and we wasted 1 1/2 hrs waiting for our tour time. There was confusion with the sub tour.
I recently went to Grand Cayman as part of a cruise. I would like to say that this tour was the best of the tours we did during the cruise. The bus came to pick us up and was very much on time. The tour itself was extremely informative and we were able to see so much, it was worth every dime. Would highly recommend this tour to anyone going to the island.
Loading more reviews