We were disappointed. Your company made us feel ripped off and stupid !!! The details about the tour on the website and in email that you informed us before the tour start went wrong and made us confused and upset !!! First, you didnt provide hotel pick up and drop off as promised on the first and the last day !!! We just knew that we have to make our own way to bus station before the pick up time one hour !!! And we knew that because we called you !! Your staff told us over the phone that your company mailed by post us two days ago before the tour start to inform the changes !! But we didn't get any mail !!! We have asked the hotel staff ... nobody found any mail !!! I just don't understand why didnt't you call us or email us !!! You asked for those contact detail !!! And my phone was on international roaming service to stand by to get any urgent information from you !!! Second, on website you mentioned that tour will operated by coach. I think it's quite tricky !!! Because coach made us though that you would provide a coach for a specific group of people. But it turn out to be a inter-city bus that opened for the public !! After all, we did research about the cost of everything accommodation, activity, transportation cost and we found out that your company overcharged us 355 per person !!! I know and understand that the travel agent need to make profit from arrangement those kind of things for the customer. But don't you think that too much !!! How can you do that ??? At first I saw your company profile and I though you are a good one. We decided to buy more than one package from you. We bought another two packages Shotover River Extreme Jet Boat Ride from Queenstown Swimming with Dolphins in Akaroa from your company. They were good. And the price are reasonable !!!! However, after experience 3-Day Queenstown to Christchurch including West Coast Glaciers and the TranzAlpine Train
I decided not to recommend anyone to buy your services anymore !!!
The view during the entire trip was truly fabulous! One thing is you would have almost a day off during this trip which you have to plan yourself. I rent a bicycle in Fox Glacier and spend the 1st days' afternoon enjoyed the sun and the Lake Matheson. After the dinner my friend and I went to the nearby forest for glowworm which was so amazing! 2nd day you would only have the valley walk which was interesting and not dangerous at all, so my friend and I went for the helicopter and enjoyed the view of the Glacier during the rest of day which was soooooo awesome! But I have to say helicopter thing cost me a bunch of money, but who cares right! We still got a lot of time left, but my friend was a bit sick so we spend the rest of time relax and wander around the main road and forest. The 3rd day's main point was the TranzAlpine Train! The highlight of the trip! However, I did spend a lot of extra money during the trip as I got a lot of free time while I love to do anything I could possibly do.
We were very fortunate to have an experienced , knowledgeable and professional guide for the day.
Please pass on our many thanks to Michael
It was a beautiful day which would make any activity pretty great. Our guide Gavin was very knowledgeable and a excellent source of information about the natural environment surrounding us. One of the best things about this trip is you get to experience the train ride an d vistas, yet get off before it becomes boring. Commentary on the train was good. Scenery was awesome and the lunch was very good at Beally's hotel. It turned out to only be my husband and I in the tour, so we reaped the benefits of a very personalized tour. A great experience.
Our guide Chris was wonderful, it was just my husband and myself. Train trip was fantastic, Chris met us at Arthurs Pass station and showed us around the National Park, due to the Coast to Coast race being on we had a picnic lunch instead, which was a wonderful idea beside a beautiful lake. I would highly recommend this tour to family and friends, out of ten I would rate this a 10. Thank you Chris for a wonderful day.
What a great day! We had guide Sally all to ourselves and boy did she know her stuff! We saw and learned all sorts of details we would never have found on our own. Thank you for a great day out!
Outstanding-highly recommend. Alan our guide was great- lots of knowledge
The trip was superb. The tour in the van was better than the train.
A great day out the train trip was great and the Guided tour through Arthurs Pass was fantastic. The tour guide was excellent.
Fairly expensive tour compared to other tours we had joined at Viator However, the scenery that we have seen is very nice.
Excelent trip higly recommend it! The train open view platform can be busy but you can see just as much from your seat. The guide was great with a fountain of knowledge on the area.
We saw some of the most breathtaking views of natural landforms we have ever experienced during this trip - well worth every cent. Advice - a DVD of the Trans Alpine trip is available on the train which is worth buying. The return from Arthur's Pass by small bus was also very good with more beautiful scenery.
My tour guide was great, knowledgeable, accommodating and a fantastic tour guide. I would highly recommend this tour!!!!
The highlight of our trip. The owners and our personal tour guides, were excellent. They took care of us and made sure that we enjoyed our trip. We definitely would recommend this tour.
This would have to be the best tour that I had been on. The guide John very informative and most of all the tour went ahead even though I was the only in the tour for that day. Train journey was spectacular and the vehicle used was comfortable. Morning Tea and Lunch acceptable. Most enjoyable day!
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