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This trip was grueling. The very crowed four hour bus ride with no rest room and very little English spoken was not at all what I expected. Especially, since our family of 5 was scattered throughout the bus.
The hour long boat ride not one of the guides spoke to anyone on the boat. The boat was overcrowded on the way back, as they picked up day long climbers and brought them back with us. The guides kicked the people out of their seats and made them sit up top where the waves were splashing. Overall, it was such a disappointment to fly my family down there for this hike. I wish someone would have posted how bad it was before we left. Also, the Argentine Peso devalued during this time period and there wasn't any refund from Viator for the difference about 39.
good guide Facundo
The trip itself was spectacular and would highly recommend it!
I was traveling solo during this trip and thus paid higher rates, but that said I generally still believe the tour was pretty expensive compared to quality of the hotel and travel arrangements. I believe more economical rates could be found locally.
Worst ever and worse customer service from your company
Eduardo S Brazil
My voucher issued by Viator provided the chairlift ride, which was not held, although the service was been paid. No explanation was provided by the guides nor the local operator Mil Outdoor.
My booking provided for a tour lasting 3 hours, 3 hours and a half, WITH the chairlift ride included. My flight on the evening was scheduled based on this duration, which was exactly what was spent on the 4x4 ride WITHOUT the chairlift, Incidentally, the chairlift was off, which caused me surprise.
The 4x4 truck picked me up at the hotel with half an hour late without justification, and it still took more time looking for other passengers, which caused a delay of almost one hour for the effective start of the tour.
Doing what: El Calafate 4x4 Off-Road Tour
Most notably the Perito moreno is worth seeing, but organisation of the trip could stand to improve
The hotels, we booked 4 to 5 star hotels, were far below the standard. The hotel in El Calafate was OK but was 3 Stars, the hotel in El Chalten was far below the standard, and was, looking at the rating close to 3 but far from 4. We will not book via Viator again, they can not guarantee the hotel which was booked, and book other hotels which are on the "same level", which we feel is not the case. We enjoyed the trip, all people we met were great and helpful, but the hotels were not what we booked. It did not interfere with our overal enjoyment of the entire trip, but it was anoying, spending money and not receiving for what you paid.
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