The tour operator was not at the location to begin the tour. He finally called and said Viator had not sent him the confirmation. He did work it out for another operator to do the tour although about an hour late. Somebody dropped the ball on this deal
Loved this and would do again in an instant! Our guide was very informative and we felt like we were along for the ride with a friend and not an instructor. We lucked out and were the only 3 people that were booked for the day which was awesome because he tailored the trip for our time and what we wanted to view. Our daughter is only 4 and he was very accommodating and patient with her and my boyfriend was thrilled because our guide spent time teaching him how to dive deeper into the reef to view the most beautiful fish. This was an experience of a lifetime
I had booked this tour for my group of 4. We easily found Jake on the beach, just a short walk from the cruise port. Unfortunately, rough waters prevented Jake from being able to take us on this tour. He apologized repeatedly, although he had no control of the rough seas. He did offer that we could go with another tour company on the Gibbs Cay snorkel and sting ray tour which was on the less rough side of the island if we'd like - same price, they just transferred our voucher. Of course we went. There were only 6 others on the tour with us - so no crowd and no rushing. We all had a great time. Having the sting rays swim around you and through your legs was incredible. Nobody else on the cruise ship was able to go on the cruise's snorkeling tour because of the rough waters. They didn't have this option! So happy to have booked a private tour like this.
Such a good time! It was just the four of us and Jake was full of fun facts and even took us snorkling at a nearby reef so Gibbs Cay would clear out a bit before we went. He was great with my 3 year old and really cares about the wildlife. Loved this tour!
We loved this tour. The four of us who booked were taken over in a speed boat to a private island called Gibbs Cay. Apparently there are 60 islands that comprise the Turks. There was nothing on the island but people that were taken over by boat. The sand was white and beautiful and the water was warm and crystal clear and beautiful shades of blue. We saw two large stingrays and probably six smaller ones. We saw a trumpet fish and other fish that swam around us. It was the highlight of our trip.
This tour was amazing!
Seeing, swimming with, and being close enough to touch the stingrays was AWESOME! The guides were very nice, helpful, and knowledgeable with the area, as well as accommodating given that our ship was late to port due to a medical emergency. Would recommend this tour.
Jake was great, he told us the history of Grand Turk while he took us to a shallow site and then a deep site for snorkeling. He didn't feed the fish, which I liked. He let us explore the reef on own and didn't rush us at all. He told us where to get a great lunch (Jack's Shack for jerk chicken).
GREAT TIME WITH THE STINGRAYS!!! JAKE IS A GREAT GUY, VERY HELPFUL WITH MY MOM WHO IS HANDICAPPED AND ALSO WITH THE KIDS ON BOARD. I HIGHLY RECOMMEND CRYSTAL SEAS!!!
Tim and JJ did a great job! Water was beautiful and we saw quite a few stingrays and fish! Thanks!
This was an amazing tour with the tour company! We had a party of 10 so had Tim and JJ from the tour company all to ourselves. They let us customize our afternoon and let us stay out almost 2 hours longer than the tour officially lasted. It was like being out with a couple friends. Tim was great with my 3-year-old and even dove in to save her floatie when the wind caught it. JJ took the older kids off to a reef to see some amazing fish and dove down to let them pet a nurse shark. Stingrays beautiful. Best day on our 7-day cruise.
The water and snorkeling spots were amazing. Jake was the best. Funny, informative and knowledgeable about the area. Great being on a small boat with only four people. Handrail getting back in was loose so boat needed some minor repairs and upkeep.
The tour was ok....if it wasn't for the fab tour guide Jake it would have sucked. Not worth the money at all. There were 6 of us all together, my family of 4 and another couple. We arrived at the cay and only saw one stingray. I would not do this tour again....i would tour with Jake tho!!
This tour was excellent. Captain Daniel did a great job. Our group of seven had a personal trip and really got a great look at the island and excellent snorkeling We saw the boats with forty people, what a zoo. Highly recommend.
We had an amazing time. Daniel and JJ were fantastic guides and hosts. We cant wait to get back down to enjoy more time down there. They made the entire day better. We liked the personal attention that each swimmer and guest received. Fantastic!
This trip was literally the stuff dreams are made of. The water is incredibly clear and the wildlife is spectacular. Daniel and JJ were extremely helpful and made everyone in our group feel comfortable, seeing as how wed never been snorkeling before. I could not recommend this trip more highly.
Tim was our boat captain. My two friends and I were the only ones out on the boat that afternoon. Tim was very personable, and knowledgeable. Loved the snorkeling.
This your was perfect. The captain was very knowledgable and accommodating. The weather and te island were perfect. Of course the stingrays were the stars of the show. My little one, who is only 19 months old even enjoyed touching the sting rays. Highly recommend this tour!
Great snorkling and great guide!
It was great to be on a small tour (6) rather than the multitudes from the cruise ship tours. Daniel, our guide, was personable and always making sure we were doing ok. He took us to a couple of places for us to snorkel. We were surprised that a lot of the coral was dead and we didn't see many fish.
However, we enjoyed ourselves
Daniel was very very nice and kind. Highly Recommended
Nice guide and boat ride but no sting rays to interact with. I heard from others on the trip including the guide that afternoon is the best time for the rays - we did morning. If morning really isn't that great, I wish they would only arrange afternoon trips. My wife didn't get to see stingrays in Grand Cayman with me last year so I really wanted her to see them this time. I know nature isn't predictable and the guide did his best to roust them up. He also provided an additional snorkeling opportunity for those with the time to do it, to make up for the lack of rays, so I rate him pretty highly for his effort.
We followed our instructions to the letter but there was no one on the beach to meet us. We walked up an down for nearly and hour. We asked and were told some empty boat belonged to our tour company. As we were about to give up we saw a boat with the name of the company who was pulling up anchor with one couple in the boat. We flagged him down to discover that they were going to the stingrays not snorkleing. He seemed a bit sheepish because he hadnt been told we were even going to be there. Tim was cool though and told us to jump in he would make it work. We went to the stingray place but they werent there. I guess one showed up and disappeared. Meanwhile we waited on the beach which was pretty. Then were given fins and told just swim out by those people and there are fish. Yeah...three fish seriously. So we returned the couple to the drop spot and picked up another couple who also were going to see stingrays. Tim true to his word took us out to the wall and let us bop around there for 40 minutes or so. Saw some fish and scuba divers. The vests in the picture werent offered. Im a good swimmer but in a large off land area a light vest would have been nice. Good thing the water was salty so easy to float Tim was very informative of the area and we enjoyed his take of the place. Not meaning to really bash Tim because he tried to do something for us so I really appreciated that. I just think Viator needs to better communicate with people they sell to and for.
Excellent personal tour. Dan only takes small groups and is very attentive. Great if you are only a beginner snorkeller and need assistance. The wall was amazing, with the comparitive depths you feel like you are deep in the ocean diving at times. Loved it!
The crew was great and found us on the beach without us having to wait long. Our family had the boat to ourselves and the crew was very accommodating for my kids 4, 5, and 7 years of ago.
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