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Really good value for money.
The tour was great. Very informative. Just need clearer instructions on how to get the tickets for rhe hop on bus as there are a couple of companies.
Glenda P Australia
A little worry as the bus did not stop at all the stops. Are you supposed to ring the bell? Also the commentary was in German ONLY and there was no Headsets provision for other languages.
The guide made jokes that we could not understand. All this was very poor.
We found the 2 boat trips were translated in German not English so this was annoying and the buses again were mainly translated in german
We were disappointed with this tour. I think we were the only English speaking people on the bus and thus very little dialog was given for us. In another language we heard Princess Kate and Prince William as part of the dialong on the bus, not Lake Alster and never heard the story in English. So we were knew we were missing stories. The Cruise and Lake Alster parts were fine.
The trip itself was good, with harbour cruise, bus tour and visits to museums. The setup with Viator was not very good. WE did not get our Hamburg City Pass in our inbox. After my second call to the local agent, she mailed med the Pass's. We spent a lot of time figuring out how it worked!!
Next time I will by my City Pass on location.
Anyway, Hamburg is a very nice place - and friendly people.
See earlier review
This tour was poor. We almost missed the only English cruise because of the bad directions. As for the bus, there was no English commentary.
I booked online and did have any printed voucher. The lady inform us we need a paper voucher I requested to speak with her supervisor and they help us to get with our tour hassle free. Excellent customer service.
Overall good. Hop on hop of buss would be better if they used multi language head sets like lake Alster cruise used. The harbour cruise was magnificent,
Bus tour was great.
Lake Alster tour was very disappointing. The tour was only in German, even though the commentator knew we only spoke English.
The other tour was also only in German and the only time they had an English speaking tour was at 12pm ONLY!
Mit der Hamburg Card sind wir meistens von unserem Hotel aus mit der S-Bahn zum Bahnhof gefahren. Von dort aus gab es viele Möglichkeiten in alle Richtungen weiter zu fahren. Wir benutzten auch die U-Bahn als auch die Busse. Mit der Card fühlt man sich völlig Unabhängig. Auch eine Fahrt mit die Fähre nach Finkenwerder wurde mit eingebaut. Wir saßen auf Deck und kamen sehr erfroren auf Hamburg Landungsbrücken wieder an.
Doing what: Hamburg Card
It was a great combination. We started with the hop-on hop-off tour, so we saw very much of the city on the first day. Next day we enjoyed the harbour cruise and the Lake Alster tour. As it was a bit colder we went below deck and you could warm up with drinks.
Each time its a joyful experience to be in possession of this combo card.
We enjoyed the harbour cruise. It was a very good look at the shipping industry up close. We used the head set on the Lake Alster cruise but could still hear (loud and clear) the captain/guide doing the tour in German.. Maybe everyone should use the ear phones.
Otherwise, it was also pleasurable.
The hop on/hop off is always a great way to see any city, Hamburg included. I found the excessive graffiti a little off-putting, but, for a quick look at Hamburg, it did the trick.
My friend found it funny that people from Hamburg are indeed called Hamburgers!
Only fault was the Lake Alster tour which was only in German and we didn't know what or where were were looking at!
The tour is pretty comprehensive and does what it says on the tin. The downside to this tour is that on the bus if you're lucky about 30% of the guided talk will be in English (as overheard by the guide themselves) and proved to be true. On the Lake Alster cruise there was no English guide. We also found the information from viator limited to locate the bus initially and once tickets obtained still insufficient information to readily identify either of the boats. A call to the 'emergency contact' number helped at the harbour and just choosing the right line of people worked for the lake. Worth doing but you may prefer to find a tour that has predominantly English guides for a more informative tour.
We really enjoyed our tour of Hamburg with this package and the Hop on/Hop off bus tour guides were exceptional. However, were VERY disappointed with the supposedly "English" tour of the River Elbe. We checked even before we boarded the boat that this was, an English tour as advertised. The guide led the tour mostly in German, with a few English sentences thrown in here and there. A wonderful German couple, who were also surprised also at how very little English was spoken for the advertised tour, saw our confusion and provided translation for us which made the tour enjoyable.
We read that there would be a guide that spoke English but the guide spoke very little and spoke in a monotone that it was hard to hear when she was speaking German or English. We were disappointed in the tour.
Great tour! Especially enjoyed the boat trips although the lake trip is only in German. It was nice to relax on the boat as our feet were tired. The river trip has one in English. That was very interesting as Hamburg is a busy port with a lot going on. We saw one container ship that was enormous. Actually don't know how it stayed afloat! St Michael's Church is not to be missed. It doesn't look like much from the outside but is truly a feast for the eyes inside. You can also go up the tower for a fee and have a 360 degree view of the city.
The English component of the on board commentary was limited, therefore we felt we missed a lot of ten detail being communicated to the customers who understood German. Whilst we appreciated all we could see, it was disappointing to not understand much of what we were seeing.
Good for seeing hamburg and getting a lovely overview of the beautiful city.
Visitors will get more out of the tour if they understand German as the English commentary (available in summer) was quite limited and varied a lot in quality / length depending on the guide.
You should tell us where to board the bus and which "Hop On / Hop Off line the ticket is good for.
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