The bus tour was rather crowded with a woman behind me digging her knees into the back of my seat. Most of the commentary was in German, with the little English commentary there was coming after we had passed the place referred to. The lake cruise had no English commentary at all, although I could tell that the captain/guide was amusing, shame we missed the jokes. There didn't seem much point to the cruise as there seemed little to look at, I enjoyed the bracing air and the chance to rest for an hour. The tour description said there would be tea included in the price, but we were not offered any or directed to anywhere to get some. We didn't bother to go for the harbour cruise.
Commentary was 99% German, didn't understand where we were or what we were looking at !
Thought we would have headphones so we could listen in English
Would not recommend this tour if you do not speak German !!
Difficult to find the location to catch the bus. There were multiple hop on hop off buss systems. Was raining heavy the day we were there. Got soaked trying to find the right bus system. They should have a prerecorded translation - it would be easier to understand.
Minimal narration in English though tour guide asked at start of tour how many passengers are English speaking. As a result, did not benefit from an understanding of the sights. Will be helpful if tour guide mentioned each stop on the map as the bus approached by number so passengers will know where we are. We had to guess where we were.
The bus tour was ok bit it would have better to have had headphones like they do on some other buses. The boat tour of the harbour was very good but the tour of lake alter was a bit boring would have better having a canal tour instead
The Hop On - Hop Off tour bus was great and worthwhile. Te free river cruise that came with it is not to be missed. The lake tour was good but not offered in English like the 12 noon river tour was. All in all, worthwhile.
Guide very knowledgable but more spoken in German than English, but would defenately recommend to friends
Horrible experience! There are three bus companies and none are called "Hop-on/Hop-off". It took over 2 hours to finally get on one if the busses where they would accept the Viator voucher. The harbor and lake tours were only in German, so both were a complete waste of money. Don't waste time/money!
The tour encompassed the harbor tour an Alster tour and a city bus tour. Unfortunately during the harbor an city bustour it was raining so much of the enjoyment was washed away.
Overall, a very good experience especially if you have a limited amount of time in Hamburg and want to maximize your time
Very difficult to locate where to collect our tickets. We had to get them from the bus driver, but nobody knew of Viator. A little symbol of the local companies that Viator are associated with would have been helpful. The Harbour tour was great (once we got onto it). The lake tour was not in English.
The process to convert voucher to tickets was not smooth, in fact is was a bad experience. The tour of the lake and harbor were good but the town tour left an lot to be desired. It was more of a hop off and forget tour.
harbour tour was very interesting ...well worth doing
Excellent - liked the bus tour - wonderful guide - and the canal tour the best. This tour is a great way to see the sites of Hamburg!
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