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Having to exchange the Viator voucher for a ticket before being able to board the Lake Alster cruise boat was somewhat frustrating and wasted valuable time when we were only in Hamburg for the day. The boat cruise was interesting but the first cruise departed at 10am. However, the first bus near the boat departure point didn't arrive until after 10am, so time was wasted waiting to exchange the voucher. Better co-ordination would be an improvement so that visitors could do the boat cruise at 10am if they chose.
Kay and Alister
Include a picture of the bus and boats. We were afraid of getting on the wrong bus. This would help eliminate that issue.
Bus tour was ok. Guide definitely gave more information in German than in English.
Lake cruise: Cruise was only in German and didn't really see anything you wouldn't see on the bus tour
Harbor cruise was great, very neat to see the ships up close
At first when we boarded the bus the guide asked if there was anyone who spoke English. He was on the top of the bus and we were on the bottom. Despite our yelling that we did, he continued the tour ONLY in German. That made it pretty useless for me . The circuit is extremely long and we had planned on using it to first get a glimpse of things and then start getting off. The circuit was so long that we did some walking and then took the metro. I feel like a paid a lot of money for not much.
No English spoken and no headsets! Not for the English speaking groups
We signed up for an English speaking tour and 99% was in German. There were many English speaking tourists on the bus and we were very disappointed. The ride through the city was lovely.
We found Hamburgh to be a lovely city,but the hop on hop off bus tour was an absolute disaster. The buses did not have an audio system and the only commentary we received was from the German driver. Initially he only spoke in German but after we spoke to him he threw in a few lines of English which because of his accent and tone of voice ,made him virtually impossible to understand. The commentary was so bad we did not even go on the Lake Alster tour,which also had no audio system. Both tours were a complete waste of money for us.
Excellent opportunity see Hamburg.Windscreen wipers upstairs would be nice.
Commentary was 99% German, didn't understand where we were or what we were looking at !
Thought we would have headphones so we could listen in English
Would not recommend this tour if you do not speak German !!
Difficult to find the location to catch the bus. There were multiple hop on hop off buss systems. Was raining heavy the day we were there. Got soaked trying to find the right bus system. They should have a prerecorded translation - it would be easier to understand.
The cruise and the bus tour were fantastic, staff were very friendly and very accommodating. The only issue was the local tourist information office were not aware of the viator and our original booking did not have the information related to the local tour operator on it. but we were finally directed to the correct tour company and the staff were very helpful.
The river cruise was great. The bus tour was terrible. English speaking guests beware. This is not a German/English tour. It is 85% German and 15% English. The tour guide told long, apparently funny stories in German and did not repeat them in English. We got off midway. The lake tour was pretty.
Hop on hop of tour great
Harbour curuse was good had a great day
Guide very knowledgable but more spoken in German than English, but would defenately recommend to friends
I'm sorry to say that if you don't understand German, forget this trip particularly the harbour cruise. We sat there like idiot on the harbour cruise while all enjoyed laughter and jokes and not a word of English was spoken. As for the bus tour, I understand and speak a good deal of German although my wife speaks none and i explained to her that what they were explaining in English was about one tenth of what they were saying in German. It would seem that these tours are directed at German tourists and not International. Hamburg is a beautiful city to see but as for the method of our sightseeing I wouldn't waste my money again!!!
It was very disappointing. In Hamburg we had to pay a cab 7 euro to get to the bus and 8 euro to get back Way to far. The distance from the bus to the boat on the lake was at lease a mile. I am so glal i didn't sign up for a hoponhopoff at all ten of our stops. The guide in Hamburg was very nice but they didn't give me all of the tickets I needed and almost didn't get to go on boat ride. We skipped the harbor tour. We were tired and frustrated. Sorry, I know some travelers love this alternative to high priced tours but for us it just didn't work..
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