The guide Frank was very articulate and knowledgeable. The sights were worth the cost.
This was a very nice tour including the boat ride on West Lake. The guide was knowledgeable. The driver however was very very reckless and aggressive in his driving ( I am able to compare him to 5 other drivers we had for tours in China) and it made my overall rating of this really very good tour lower.
The Tour was over all good.
However, the west lake visit could have been shortened a bit. It was a long walk around the lake, and then a ride by the boat around the lake. walking and boat riding was almost the same, repeating the same scenes and wasting time that could have been used to see another attraction in Hangzhou.
Lunch was acceptable. Soft drinks were served room temperature (not from the fridge). Who drinks soft drinks room temperature? when asked for ice, i was given the answer, this is cold enough, you don't need an ice in a rude way.
The town Hangzhou very nice, but the tour was planed very bad, tour guide is not talkative at all, spent 4 hours in the bus to get there and no time to see park or other attractions. I would not recommend this tour, unless you what to stay 8 hours in the bus and experience traffic.
A trip well worth doing, a very good day out beautiful scenery right up into the mountains stunning views of the lake and tea plantation, Chris our guide was very informative of local knowledge and history he made the trip even better, the lunch stop was good in a local hotel, your take loads of photos.
We had rain, but this did not make this tour any less beautiful. I would highly recommend this tour, especially for a change of pace from Shanghai.
The description of this tour suggested a countryside experience and I was not expecting the over 6 hour round car trip. The lake was beautiful but by the time we got there it was absolutely crawling with people and impossible to take photos without lots of strangers in them. The tea plantation visit was interesting but I would have liked to actually get closer to the fields and people and I felt that the focus was more on selling the product. Hotel pick up was prompt, the car was comfortable and the guide Frank was great- personable, interesting and knowledgeable.
I had an awesome time on this trip, Frank our tour guide was superb- very knowledgable (not just about the tour but you can ask him anything about Shanghai!) and great to chat to. There were 7 of us on the tour and Frank somehow managed to pace the tour to suit all our needs, including toilet breaks etc. We had an unfortunate mishap when our minibus broke down on the highway- it was clearly a one off and no one's fault and the driver and Frank were really apologetic. By the time we had got out of the minibus, Frank turned round to us and said he has already spoken to the tour company and another minibus was on its way. Really impressed with the service, and even though we arrived late, we still did the whole trip fully and it did not spoil the tour in the slightest. West Lake was beautiful and I enjoyed the tea ceremony. Although it was quite a hard sale on the green tea, which I succumbed too, I now actually wish I bought more: when I got back, I spoke to my Shanghainese friends about the tea and whether it was worth it, and they said the superior grade Longjing tea from Hangzhou is renowned and the best. Great tour and tour company.
Our tour guide for the day was Frank. A very interesting and comical guy. Very knowledgeable as well. Got to know very interesting people doing this tour. Love the tour even though our tour van broke down just outside the toll gate. We had to wait for another mini van to pick us up and the guys had to help push the broken down vehicle to the side of the highway. But none of us mind for the people on this tour were just wonderful. Full of life! Can't remember much of Hangzhou though but I really enjoyed the trip.
A wonderful excursion. Very small group, great guide, The most beautiful place we saw while in China.
Really enjoyed this beautiful area. It truly was "heaven on earth" Enjoyed guide, Chris. Such a beautiful area. Great lunch also.
Tour was good but the excellent tour guide (Frank) really made it. The drive was a bit long but the conversation was good.
The tour guide was a nice gentlemen. Although, I was disappointed with the long roundtrip drive from Shanghai, short amount of time at the lake, and lack-luster 'Western-style' Chinese lunch.
the drive was much longer than planned and the sights weren't exceptional. there is a fast train that goes there- that might be a better option to explore the area.
the tea plantation was pretty
It was super hot the day we did this tour and the air conditioning on the very long bus ride to Hangzhou was not very effective. We sat outside on the boat cruise because of the heat, so didn't really get the full effect. The tour guide was interesting and was happy to answer questions. The tea plantation was interesting as long as you are happy to get the hard sell on expensive green tea products. The biggest disappointment was the lunch which seemed to be made especially for westerners, i.e. not very authentic, very sweet and not nearly as good as the other real Chinese meals we had during our stay in Shanghai.
Note from Viator: Note from Viator: Thank you for your review. We apologize for any inconvenience you may have experienced during your tour. We have contacted the tour company and have addressed your concern with them. Thank you for helping us ensure the quality of our tours.
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