The guide was on-time, the transportation was excellent, and his knowledge of the history, architecture, and culture was unparalleled. He adjusted the schedule based on the crowds, and as a result our wait times were minimal at all sites. Great experience for a group traveling to Istanbul for the first time!
On time, very easy and could handle 8 people and luggage.
This ride went as planned. The driver arrived promptly at our hotel and drove us directly to the cruise port. This private transportation was perfect!
Wonderful driver, beautiful vehicle. Very easy and no issues.
What an easy way Rio get to the cruise port...beautiful van
Very accommodating! We left the ship one hour early then expected and had to wait only 10 minutes for transfer!
Nice vehicle, on time, great driver. Quickly to our hotel without issue.
On this one he came late I had to call. When we went to hotel was stopped by police spend around 20 minutes arguing and after never gave an explanation. I believe no English. They advertise English speaking drivers. Used them 3 times aside from the group at the Airport that waited for our lTe plane the others had very little English
Was ok but our previous transfer company was also in hotel and helped us with luggage to this transfet.
This transfer could have been made easier by providing a contact number for weekend transfers rather than a answering machine. The transfer itself was smooth, efficient and safe
This tour was amazing!
The driver for our transfer turned up on time and we had a clean well presented car for our transfer. We were very happy with the transfer to the Port. I would organise a transfer with Viator again.
An hour wait to finally find the right van shuttle which could not park close to the ship when I disembarked. But, at least they showed up...eventually...
On time, clean and efficient operation.
Driver arrive on time and present good service
On time, efficient and will continue to use agency.
Took a few minutes for the driver (in a Sprinter van) to arrive. Otherwise clean, comfortable, and courteous. Had to look for the Viator sign to ask them to locate our driver - no sign with our name on it.
The frontman from Neón tours excellent attention beside the rain storm. Van clean and Big with good internal conditions. Driver good
We would not have found the tour man without help from a local. There was no sign with our last name so we had no idea where to go.
very informative and fun
This transfer was far from acceptable. It was the first of two negative transfer experiences my mother and I had with the local Istanbul transfer company named Neon. They were almost 30 minutes late in picking us up at our cruise port. I previously informed Neon that we had scheduled a tour that day and needed to be picked up promptly. Not only were they late, but they had not gone through the required procedure which would have enabled the driver to pick us up in front of the location where we disembarked from the ship. My mother and I had to get a porter to bring our luggage and walk to a location where passengers could be picked up by drivers who did not obtain permission to enter the ship disembarktion area.
We arrived on a cruise ship, which meant there were numerous customers using Viator, The Viator rep therefore, was holding a sign with Viator on it instead of our name, but that worked just fine. On time and had problem finding him. We're ushered on to a nice van and were the only riders on it to our hotel in old Istanbul. Very efficient. The driver must not have spoken English, as he never spoke a word, but we had no problem with that. Will definitely use Viator on future trips.
Waiting as we disembarked. Perfect timing.
Even though we exited immigration/luggage formalities early, there was someone there to meet us and the taxi arrived exactly on time.
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