Fabulous guide Jack English version of his name, so passionate about his job, fantastic day out, highly recommended.
Super NICE!! Our guide was amazing!!
Amazing tour. Very patient and passionate tour guide.
This tour was amazing!
TERRIBLE TERRIBLE TERRIBLE!!!!! Worst tour I have ever been on. I had been traveling around Europe for about 2 months before I booked this tour from Krakow. I have done a few tours along the way and generally know what to expect from a tour. This tour was rubbish. The guide was absolutely terrible and the schedule was poorly organised. There was no prior information given about what to pack for the day. I felt rushed all day long and at the main stops that I was interested in had no time to enjoy it or take photos, then at stops that were unnecessary time went on for too long.
When we got on the bus we were told that we would only stop for a toilet break if someone really really needed to go (2 hour bus ride) and then when we did arrive, we had a tour of a church and then a grave yard, and then had to walk through the markets to a toilet. There were a number of elderly people on my tour and one lady ended up having to say to the guide "I really need the toilet". When we finally got to the toilet, we had to pay and they were so dirty and disgusting! I personally could not believe they would take us to these toilets, its shameful. Also for lunch. One we were on the bus and on our way the guide said to us "I hope you have packed snacks because we wont be stopping for lunch until the end of the tour!" Everybody was starving and had had enough by the time we got to the museum, I asked to leave early so I could eat because I was so hungry. When I asked the guide our meeting point and time she wouldn't tell me! She kept saying it depends on how long we take in the museum! I again asked where do we met the bus and when and she wouldn't tell me! The guide was the worst guide Ive ever had. Her communication was terrible. At the church I asked her to speak up as i couldn't hear her. Her response was 'Stand closer" She was very very very rude and no good at all. Also you don't get to go to the Tatras, you just get to see them in the distance.
The local guide knew a lot about the place and he was very nice. The place was nice as well and it would've been great it we could've visited the Tatra mountains, but it's impossible to see everything in 1-day trip :)
Tour time should be reduced as most sight seeing and shopping was completed quickly and then left waiting about for return bus.
I would definitely recommend viator as a tour company. We scheduled 3 tours and each was excellent. The tour guide was knowledgeable and also made each of us feel very special. Our guide also assisted us in negotiations when shopping for the beautiful items that we purchased as mementos of our wonderful visit to Poland
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