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Evelyn G Philippines
It was a good shopping experience. The hotel pick up and drop off point were surprisingly nearby the hotel we were staying at. We went twice during our trip because 1 visit was not enough time for us. The attractive brand selections in the outlet was really good, with lots of local and international named brands. We really enjoyed the shopping experience.
Everything was very on time and have a great shopping day.
I enjoyed my day when I eventually got yo board the bus. They had my name incorrectly spelt which caused issues. A warning to those who book the tour with add ons. You are not all on same tour and unless you enquire and show your booking info there is no reference on tour to this, so it is up to you to find someone to tell you where to go. This is confusing and unsettling, but you need to go to Visitor Centre, where after time someone issues you 15 lunch voucher and the 50 shopping voucher. You have paid for this the others only paid for bus journey. This is very confusing. Should be made clearer. Venue is fantastic, bargains great and staff in outlets lovely. Would definitely do this again but be prepared if you do the extended version as would be easy to miss out on what you had actually paid for. Staff on bus not most helpful.
the time of the pick up selected was different to what was on the confirmation. Luckily i had checked with the company 24hrs prior to pick up to then be advised that the time of pick up was not what the confirmation had due to a system glitch on Viator website. This then caused the rest of the days plans having to change as i was expecting to be on the 9am time slot and the system had 11am which meant it would be a later return time.
Overall shopping experience was great, but could have done without the drama's for the pick up time due to system glitches.
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