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Melbourne Cruise Port

Australia’s second largest city, Melbourne is also its cultural capital, with a plethora of museums, galleries and theaters, as well as expansive parklands and attractive Victorian-era buildings. Home to the Australian Open tennis tournament and the ... 

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Rmain4
United States of America

5 star rating: Highly Recommended
December 2014

Great tour and fabulous animal sanctuary! Not to be missed if you want to see all of Australia's wonderful wildlife in a pristine park with natural settings. Viator did a wonderful job making all of our tours great and worry free.

Doing what: Melbourne Shore Excursion: Healesville Sanctuary and Puffing Billy Steam Train

4 star rating: Recommended
February 2014

Long drive to sanctuary but enjoyed that very much. Claire gave us a great tour around since she had worked there before. Steam train was nice as well.

Doing what: Melbourne Shore Excursion: Healesville Sanctuary and Puffing Billy Steam Train

4 star rating: Recommended
February 2014

had problem with communications as where the pickup point was located. Tour and guide were great and we would do it again. Jim and Karen

Doing what: Melbourne Shore Excursion: Healesville Sanctuary and Puffing Billy Steam Train

3 star rating: Worth doing
April 2014

I have two complaints about our Melbourne tour. First, the meeting instructions were not clear. We came off the ship, walked out into an area where there were Celebrity tour busses, cabs, and private tour vans. We were out there at 9:30am - hoping our guide might also be early - and be able to start the tour before 10:00am. With no contact by 10:00am, some of our group walked all the way out to the end and talked with the security people. They said our guide would drive into the area where we had been waiting. Fortunately, one of our group had an international call package and was able to contact your office. Turns out our guide had been waiting outside the security area the whole time. So we didn't start the tour until 10:30am.

It was my understanding that we would talk about possible destinations in Melbourne and get to customize our tour. That was not the case. He started driving us to where he thought we should go. I finally said we wanted to see St. Kilda and the tennis center - which was not part of his plan. He did take us to St. Kilda where we had 30 minutes. But, he merely pointed out the Rod Laver Arena as we drove by. We wanted to go in and walk around as we're all tennis players.

So those two things were disappointing.

Doing what: Melbourne Shore Excursion: Private City Tour

2 star rating: It was OK, but could have been better
March 2014

There were only four of us on this tour. Being new there was a little confusion as to pick up and drop off times. I was somewhat stressed that we get back to the ship before sailing time. Healesville is a 90 minute drive from the dock and the steam train about 45 minutes from there. Our guide was knowledgeable and friendly and he did barbecue a lunch for us. The Featherdale sanctuary near Sydney was a much better experience for me than Healesville. The train ride was brief, historical, scenic but not terribly memorable.

Doing what: Melbourne Shore Excursion: Healesville Sanctuary and Puffing Billy Steam Train

1 star rating: I do not recommend this
March 2014

Very disappointing. The sanctuary is a regular zoo.
The guide was very irresponsible left the group to watch a show and it took us more then 20 min to find her.
I wouldn't recommend this part of the trip.
We really enjoyed the train.

Doing what: Melbourne Shore Excursion: Healesville Sanctuary and Puffing Billy Steam Train

Note from Viator: Thank you for your review, and we appreciate your feedback. We have contacted our local supplier regarding your review to ensure this Melbourne Shore Excursion will provide the best possible experience.

1 star rating: I do not recommend this
March 2014

This was probably the worst excursion we have taken. Claire, our driver, was irritated that she had been waiting an hour at the ship when we all appeared exactly when our vouchers said to meet. The 12 passenger BASIC van was not comfortable for 11 of us. It was a very uncomfortable ride as the van had no springs/shocks. Several of us were stiff and sore the next day. The van radio was on and Claire talked to the windshield so it was very difficult to hear in the back. She did not have a microphone. When someone asked her to turn down the radio so we could hear her she said, " but, I'm not talking now." and the radio stayed on all day. Healesville was fine although we wandered around as a group trying to find Claire at a BBQ spot where she was cooking. Lunch was basic - good sausages, loaf of bread, 2 small salads and, "if you want something to drink, walk back to the cafe." It would have been nice to know that as we passed the cafe. Time was short so we picked up the Puffing Billy Steam Train at the half way point, missing the famous trestle. Maybe less time at Healesville? The best thing I can say about Claire and this excursion was that she got us back to the ship before it sailed. There has got to have been a better vehicle with a microphone system and a guide that engaged with her people.

Doing what: Melbourne Shore Excursion: Healesville Sanctuary and Puffing Billy Steam Train

Note from Viator: Thank you for your review and we appreciate your feedback. We're sorry to hear that the tour didn't go as expected, and we have contacted our local supplier to remedy the issues raised in your review.

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