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Well organised and interesting tour. Very informative. When in Little Havana make sure you visit Domino Park, a great cultural experience to see the social gathering of the people there playing dominoes. Abel's initiative to get the tour moving was commendable as he was able to reduce the signing in time by accepting the prepaid vouchers and getting people on to the bus.
The tour was really nice. We visited Miami in the morning and we went to the Everglades in the afternoon. We saw lots of alligators and ate sawgrass! We really enjoyed it!
Absolutely a must see. So much fun, great guide, very informative and exciting!
perfect morning with a tour guide and sight seeing very knowledgable -it all ended with a nice boat ride. Do pack some sandwiches otherwise there will be time for a lunch at the bayside. It was time well spent in miami.
Great guides on both tours
The restaurant where we had lunch was ok but not great. We only had 20 minutes in Little Havana would have liked just a little more time.
a good all round trip filled all day
Peter R United Kingdom
Pick up from hotel was ontime unfortunately when we were taken to the official office to collect tickets it was a little chaotic. We only booked the city tour with bayside cruise but we were left hanging around for an hour and a half to wander around before being taken back. If we'd known this was going to happen we would have added the Everglades trip too. So a little disappointing. Tour itself was good though and so was cruise. Needs better organisation though.
Awesome trip... I enjoyed it 3
Highly entertaining and informative. Excellent value for money
Great tour.,,,appreciate Viator keeping up on all the details.
A great tour if you are not in Miami for long. Guide was good and we enjoyed the bay cruise. Worth doing.
we found that we wasted at least 1 hour having be collected from pickup having to have our voucher checked at the agents office in the agents South Beach Office other tourist were unhappy with this arrangement...not a good start
I was very disappointed with our Miami 1/2 day city tour and Biscayne Bay Cruise. We were picked up 40 minutes later than instructed from our hotel and shuffled to the tour office where we were assigned to our tour vehicle. The seating was uncomfortable and the sound system was uncomfortably loud. Our tour guide was more engaged with flirting with the girls on the upper deck than in providing an interesting tour and he actually changed his shirt in front of us from the tour logo t-shirt into designer clothing to impress his young, female patrons overhead.
The windows of the bus were so dirty it was difficult to see the sites. We concluded the tour at the Market Place Mall and were met by a young woman who took us directly to a restaurant and instructed us to order items printed in red on the menu. Surprisingly, the woman worked for the restaurant and not for the tour company so we were delivered adding to the restaurant's bottom line rather. After our lunch, another restaurant employee walked us briskly quite a long distance to the boat. When admonished for the quick pace of our escort, the young man declared that he worked for the restaurant and not for the tour company and had done his job as instructed - to get our large group from point A to B without regard to the comfort of the members of the group following him.
At the boat, we declined having our souvenir picture taken as we were not in the mood to be photographed. The tour boat staff member said the photo was required to board the boat and if we declined we would have to take it up with his manager. We submitted to the photo and were ushered onto the boat that was grimy looking. Far more emphasis was placed on the purchase of alcoholic beverages than the actual tour - most of which was inaudible from within the inside cabin. The windows of the boat were filthy. The beverage menu had many misspellings and no prices listed. When the tour concluded, tips were requested.
The trip was great!!!! although the weather sucked. We made the best of it anyway! We had a great time and will let all of my friends and family know to contact Viator for help with their future trips.
Diana R USA
A great overall introduction to the city. We enjoyed the boat tour and both of the guides were professional.
We were new to Miami area and had no idea what to expect!! Our City Tour guide was very informative, fun and helpful. The tour took us to fun places and allowed time to see the sights. The Everglades adventure was perfect! Again,the guide was fun and informative. The airboat ride was awesome! We give this excursion 5 thumbs up!!!!!!!!!!!!!
Great guide. Made the trip fun.
Tour guide was very informative and ensured our tour was also fun. A really good way to experience what Miami and Everglades has to offer.
While the weather did play a role in the trip it rained most of the morning, I found the guide to be somewhat hard to understand. Too bad most of the trip consisted of looking at the outsides of hotels. The afternoon trip to the Everglades was better.
We were picked up first at hotel and then proceeded to make two big loops , passing our hotel twice. When we arrived at ticket station, we stood in line for a long time, very disorganized as people in line were doing different toours. No explanation as to what was happening. Did not even know if we should be in the line. Last on the bus. Had to sit downstairs. Could NOT see a thing guide was talking about. Also windows were dirty. At that point would have asked for refund. Senseless to ride and not see. Cruise not much better. Walked back and forth with TEMP guide he said and group split up on two boats. We were on the pirate ship. LOUD music as we only had a few choices to sit. Other group said their trip was fantastic. Wait and shuffle around. Got back to hotel at 7:30p.m. very disorganized. Many people upset. Would NEVER book through this group again. Could be soooooo much better with happier
This has been on my bucket list for so many years and my family and I thoroughly enjoyed the Everglades Airboat ride. A very beautiful area, scenic and we got to see baby aligators too. It was great fun. The Miami City tour was terrific and it was a great way for us to see and learn about the city. I would highly recommend this tour to anyone going to Miami for the first time.
Prompt pick up from hotel, good knowledge on tour, the bus could have done with a good clean
Interesting, funny and very well guided tour
This tour was a great disappointment. We were collected later than advised and then had to transfer to their office to stand in a long line to collect tickets and change buses. This took almost two hours before the tour started. The tour details did not state that we would stop in Little Havanna which wasn't necessary. We were then taken to Bayside where we understood we would be given time to go round the pier and shops. This did not happen and instead were taken to a restaurant which was obviously on commission! As we did not want any food we felt obliged to order drinks. The time here was short and most people were having to leave their food due to lack of time. We then were taken to the boat which wasn't ready. By this time it was getting late and beginning to get dark. We along with others decided it was too late and asked about going back. The bus driver who was extremely rude eventually said a bus would take us to their office. As we weren't far from our hotel we decided after some 30/40 minutes to just get a taxi. This is not the fault of Viator but we do feel that steps should be taken to investigate how this tour company operate.
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