The experience was mixed at best....the driver was very entertaining, but we had a maintenance issue with the bus. After visiting Little Havana, the driver drove for about half a mile, then announced there was a brake line issue, and that another bus would be there within minutes to continue the tour. In fact, it took over 45 minutes before a maintenance crew arrived (no replacement bus). They worked for about 30 minutes, and did in fact repair the bus. We continued to Bayside for our boat tour, where the boat operator announced it would be 30 minutes before we departed. We felt that, with the over 1 hour delay that the boat tour would begin immediately. Once we departed, it was getting dark outside and cold.....we spent the entire boat trip underneath the area where we could hear the tour speaker, so, other than seeing the various islands, never heard the description of home owners, etc.
The major frustration was during the wait for a replacement bus, especially after being assured another bus was nearby. That part is an unacceptable manner to handle the issue; being open and honest would have been the way to handle the situation.
Hurry the guide and the bus driver was charming.
Next time please more time at little Havana and at the mall. The cruise was very enjoyable.
Everything was well organized.
I will book with VIATOR again definitely.
We meet at Miami Nice tours; Trip started out an hour late, no information why it started late until the drivers got there. Very unorganized, had no idea which bus we needed to get on. Turns out there was a Ironman completion going on and they had no clue that some of the streets were closed. They should always be aware of the events going on in their area. Driver (Harry) told the same story over and over again. Bi-lingual got a little old by the end of the trip. Due to the street closures, we couldn't see some of the areas that were scheduled for the tour. Little Havana is a waste; he insists on going in a little Cigar shop....not enough room for all of the bus plus no information on how they make them, it's just a gimmick to get you to buy. Only have a half hour there, not long enough to see or do anything plus most of the shops were closed. We took the bay cruise and they drop you at Bayside Marketplace, cruise was about hour plus...way too long at the Marketplace. Would not do the tour again and don't recommend this company.
The tour guide "JP" was knowledgeable and personable. The tour though seemed to be lacking in substance. We parked outside of a walled house for fifteen minutes while he told us that Sylvester Stallone and Madonna had lived in this neighborhood....(who cares about that?). Then when we got to Little Havana, we had just enough time to go to the bathroom, then back on the bus...so we really have no idea of what Little Havana had to offer. We really just felt that it was not worth the money. Plus we signed up for an English speaking tour, and it part English and part Spanish, which took away from the time available for the tour. I would not recommend this tour to any of my friends visiting Miami.
Doing what: Miami City Bus Tour
Good and funny tour! Maybe we could stop in more places in Miami city to make some pictures, as the bus only stops in Little Havana before gets Bayside, however excellent quality-price rate!
Excellent guide around Miami City, beware in Little Havana got charged $30 for 2 Mojitos which had lots of mint in but not much rum!!! Locals were buying Mojitos, and Pina Coladas by the score can't believe they were paying same price as us! Biscayne Bay Tour very informative loved seeing all the Mansions and yatchts.
EXCELLENT TOUR,. picked up from the holliday inn just 5 minutes from the cruise at 8.30 am as i had asked for,.did 2 hr tour of miami beach and little havana HAD a meal on the docks area ,then had a i and a halve hr trip out to the bay toured a number of islands saw all the stars homes on the islands including liz taylors house,.back on land spent over an hr in the market and shops then just a five minutes taxi back to the ship JUST A WONDERFULL TRIP cant wait to go to miami again THANKS AGAIN GORDON,.
I liked the tour. I would have loved to spend more time in Little Havana and less at Bayside. Our tour guide was great. Knowledgable and funny.
Great tour and very informative of miami celebrities houses on cruises!!!! Loved little Havana as well
we only saw little havana and a small area outside there and were collecting people unitl 10.10am I was then taken back to the marina/shopping mall at midday and told to wait at the bus stop unitl 12.30 for my ride back to the hotel. Quite disappointing really and unfortunately I cannot acutally prove this but it has put me off using that particular company again
Doing what: Miami City Bus Tour
Having visited Cuba two years ago and enjoyed real Cuban food I was interested to see how Little Havana compared and I am happy to say it was as good or even better ! Loved the restaurants so much we went back the next night for dinner at one of the places our guide had taken us to visit.
Our guide was also terrific, she was very knowledgeable about the history and culture.
I highly recommend this wonderful tour.
Doing what: Little Havana Food and Walking Tour in Miami
I feel that we should had some time at South Beach and also more time at Little Havana. Less time going around looking at rich people houses. Everything else was good. We enjoy the Biscayne Bay Cruise.
The afternoon boat tour was the highlight of my trip to Miami, beautiful views of the city, stunning homes and interesting facts. However the city bus tour was a disappointment, we received poor service when we arrived at the main centre to receive our tickets, we were dropped off at Little Havana which isn't tourist friendly and meant we were stood around waiting for the bus (which was broken and needed to be changed half way through the tour) for the majority of the hour. The only plus side the bus tour was the trips around the homes and church, although that was very quick. Next time I'll just do the boat.
My reservation was messed up the first day. i bought the English 4 hour bus tour from 9 - 1. the directions said to be ready 15 minutes before tour start time. i have done several Viator city bus tours in multiple cities. no problems. at 9:20 we contacted the number on our reservation. it was sunday so we left a couple of messages. when they got back to us they sent the wrong tour to pick us up (everglade tour) and at that time the bus tour was already on its way. we rescheduled to following day. they told us to be ready by 9:20 for the 9 AM tour. this is where the tour went downhill. on monday after we were picked up at 9:25 we drove around to multiple resorts picking up people and pulling to the side to wait and switch buses. by 10:20 we had everyone for the 9 - 1 tour. during all of that driving to pick up people not one word was said from the bus guide. we had two at that time because we had to switch buses once. we drove all through South Beach, too. not one word. we drove to little havana after a brief drive through the south beach area (maybe 10 minutes spent driving through there). driving to little havana took some more driving time. Not much was said during that drive on the highway. we went to Coral Gables and then we went to Bayside. on the way to little havana we learned that our tour was also going to be dropping off for a boat ride. at that time we notified our driver that we didn't pay for that upgrade. at bayside they dropped off at 12:25 (you see that we drove from 10:25 to 12:25 for the bus tour). the boat was picking up at 2:15 PM. Our guide arranged for us to go back to our hotel at 1 PM. we had a quick lunch at the bay (Subway). so we spent more time driving to 3 locations - stayed in little havana for 30 minutes at a cigar shop where we tasted the cuban coffee. coral gables another 20 minutes to see biltmore hotel property. this tour was really bad - save your money and time.
Doing what: Miami City Bus Tour
This tour was pretty good. I got pickes up on time. I think the Biscayne Bay cruise could have been a little shorter and the stop at Little Havana could have been much longer. We only had 30 minutes there and I could have spent at least an hour. Harry was our tour guide he was very knowledgeable!
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