Our family (4 persons) recently completed a western Mediterranean cruise. Viator was recommended to us by our travel agent as a less expensive alternative to the cruiseline's shore excursions. Through Viator we booked Hop-on/Hop-off tours of Marseille and Palermo, and a Naples/Pompeii tour. We were very pleased with the service that we experienced. Everyone was very pleasant, professional and spoke excellent English. In Palermo, the Hop-on/Hop-off staff were located right at the cruise terminal and gave us good instructions to the nearest stop. In Naples, our tour guide, Maria, was waiting for us when we arrived. We kept to the pre-arranged schedule. The vehicles were all clean and in good condition.
But what impressed us most was the manner in which Viator handled the cancellation of our Marseille Hop-on/Hop-off tour. Only 3 days before our anticipated arrival in Marseille, the ship's captain advised that we would be stopping in Toulon instead. We emailed Viator immediately of our need to cancel the tour and requested a refund. We were very happy to promptly receive an email message that this would be no problem.
We are very happy with the service that Viator provided and will be happy to book with Viator in the future. We will also recommend Viator to family and friends (and have already done so).
It was excellent!!! Our tour guide adjust the time to take us to the most important locations and he demonstrate his knowledge.
Top class, as with most hop on hop off the simplest way to see the best of a city in one day.
Nice overview of the city.
The bus tour was enjoyable, but unfortunately the weather didn't cooperate. However, it was a great experience seeing Palermo for the first time.
This is a good way to see the city providing it doesn't rain. We hade a good time and learned a lot
This was a great way to see Palermo at a leisurely pace.
Hop-on hop-off stuff has a desk set right at ship exit, provide city map and give direction on where the stop is. As a matter of fact, that's the only place we see hop-on hop-off stuff. I suggest in every port, same kind of service should be provided.
This rating isn't a reflection of the Hop-On Hop-Off Tour -- it was informative -- there just wasn't a lot to see or do in Palermo.
Good way to get around
Dirty bus, tour was good.
Good service on main route, waited for the afternoon route but was disappointed with the quality of sites to visit.
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