Loved this tour and cannot recommend it highly enough. It was informative, fun, different to usual tours and the tour guide was engaging and went well and truely above what was required to make sure each person on the tour enjoyed themselves.
It was ok. I was disappointed in the way the reconfirmation process went. The instructions said to call a local number to reconfirm the booking. When I did this, I got a voice message saying to email them. This is very inconvenient and unfair to ask the customer to email the contact. For one, suppose I don't have access to email and secondly, I wasn't sure if I had the right person or number.
The person, who turned out to be Kevin, did not say that he was out of town and would have another person doing the tour, of whom he should have provided a contact number. So, it was unclear to me what was really going on and was concerned that I had not made contact with the right person to confirm the tour and to answer any questions I may have had. When I did finally email Kevin, he responded with a rambling about his brother only getting married once in a life time. I don't see a reason to talk about this. Kevin had a bad attitude and was rude. I find this to be poor customer service!
When I emailed
It was great, pick up and drop off was at our hotel, the guide, Ross, was very knowledgable, entertaining, and allowed us to proceed at our pace. This was the best tour to give us ample time to experience a great mix of things to see.
The tour guy Ross was fantastic! in every way. The tour itself was so informative, entertaining and full of crucial information to know. I will recommend this tour to anyone that is going to Panama.
We were quite lucky and the only ones on the trip. Gonzo our guide was a Panamanian who explained us all the details and we had a lot of fun drinking, beer, rum, coffee and having dinner at the fish market. We can really recommend the tour. After the good experience we booked the monkey tour two days later which is also a must!
Wonderful short tour. Perfect end to our day. Our guide Russ was energetic, informative and very knowledgeable. Great food.
We really enjoyed the tour and our guide Jeff Thompson. It should be noted that this is mainly a drinking tour, with the food pictured, civiche samples as all the food you will try. We also had coffee, chocolate,beer, and rum. Crossing six lanes of traffic in the dark, also not my favorite although everything worked out.
The trip to Panama was great. Kevin and Ross did a great job in explaining the trip. I like how they order the meal and then split the tab up among the visitor at the different places. That makes it easy since I didn't speak Spanish and understand very little. I would strongly recommend a trip booked with viator since the locals would promise you a discount but trust me they local cannot do what a tour guide like Kevin or Ross would do.
Great to see the canal. Had plenty of time to watch the boats go through. Nice.
Totally incredible ! GONZO was the best. The... Best. Great itinerary and great commentary. Showed up at the perfect time for canal movie and walk. So many things explained. Gonzo even went out of his way to find a residence of a fellow passenger's grandfather which all enjoyed. Worth every penny.
Was picked up at the hotel on time by Gonzo :
Very informative, no rush. Well worth it
This tour was amazing! Our guide was friendly and knowledgeable. We got to see so much of the city and learn of its history. I highly recommend this tour! The view from the mountaintop was breathtaking and the canal was amazing!
Everything about the tour was outstanding - our guide, Jeff, was extremely personable, organized and informative - the group was small and allowed for great conversations - lunch was very relaxing and tasty - I highly recommend it
Excellent day tour. Tour guide - Kevin obrien - was really helpful with lots of details about Panama history.
Jeff was awesome....highly recommend this tour and him!
We were picked up promptly at hotel. Our guide, Ross, was knowledgeable, entertaining, and helpful in every way.
This tour was amazing!
The tour was fantastic. Kevin and Ross were awesome! I would HIGHLY recommend this tour to anyone traveling to Panama.
Great tour a beautiful city and Kevin was an informative Guide
The guide was knowledgeable and interesting
After initial problems - not being able to reach the tour organizer - the actual tour was very nice. Ross, the guide, was knowledgeable and made the tour fun.
It was an interesting tour. We are very please and happy with Ross our tour guide.
Nice introduction to the city
It was good but weather played a factor. it rained and ruined half the trip.
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