Nice trip around the city to know Panama.
Schedule was unknown until last minute. Still a good experience.
Operators on the bus were rude,unfriendly and not helpful.On the boat they were much nicer.Pick up from hotel was not on time.
The actual cruise through the canal was awesome but the pre-tour portion of the day was HORRIBLE!! We were told that it was to begin at 7.45 AM on the canal with a hotel pick up in town. After repeated calling the day before, we were told the pick up was moved to 10.45 AM, then to 11.30 AM and then finally we were picked up at noon! After a prolonged bus ride to a central spot, we hung around till we got to board the boat at 3 PM. The cruise price - steep - included lunch and you can imagine how that now became supper at 6 PM! Btw, the food quality was worse than cafetaria food. Eventually, the canal crossing and cruise ended at 10 PM and we got back to our hotel at 11 PM. We weren't the only ones who had this terror inficted on us. You'd think after so many of these trips, Viator and the local provider peopel would know that the highight of Panama City tour should be managed tightly. We thought we were going to cruise in the morning to late afternoon, instead it was late in the day. There was no such indication either on the website or even by the tour company contacting us. Our hotel told us that we had been ripped off!! So watch out!
That was an outstanding tour.... Thanks Kevin for everything. You are a fountain of knowledge when it comes to Panama City and its History! Great experience! Great Restaurant suggestions!
The Panama Canal Partial Transit Sightseeing Cruise was an amazing experience, it was well organized, the lunch was good, the drivers were on time for our pick ups! Perla was great, she was very friendly, nice and knowledgeable. great job guys! I will book with you again.
The trip was fine - WHEN IT STARTED.
The time management of the trip was bad.
We were told to be at the departure point before 9am.
The bus departed at 10.20am.
It was ok. I was disappointed in the way the reconfirmation process went. The instructions said to call a local number to reconfirm the booking. When I did this, I got a voice message saying to email them. This is very inconvenient and unfair to ask the customer to email the contact. For one, suppose I don't have access to email and secondly, I wasn't sure if I had the right person or number.
The person, who turned out to be Kevin, did not say that he was out of town and would have another person doing the tour, of whom he should have provided a contact number. So, it was unclear to me what was really going on and was concerned that I had not made contact with the right person to confirm the tour and to answer any questions I may have had. When I did finally email Kevin, he responded with a rambling about his brother only getting married once in a life time. I don't see a reason to talk about this. Kevin had a bad attitude and was rude. I find this to be poor customer service!
When I emailed
everything went wrong - not enough food, no information, 6 hours delay on a trip to more than 140 USD/ person
far from value for money
It was great, pick up and drop off was at our hotel, the guide, Ross, was very knowledgable, entertaining, and allowed us to proceed at our pace. This was the best tour to give us ample time to experience a great mix of things to see.
The tour guy Ross was fantastic! in every way. The tour itself was so informative, entertaining and full of crucial information to know. I will recommend this tour to anyone that is going to Panama.
We were treated well with hotel pick-up and drop-off. Plenty of drinks and food included in the price. Knowledgeable tour director. No stress.
The trip to Panama was great. Kevin and Ross did a great job in explaining the trip. I like how they order the meal and then split the tab up among the visitor at the different places. That makes it easy since I didn't speak Spanish and understand very little. I would strongly recommend a trip booked with viator since the locals would promise you a discount but trust me they local cannot do what a tour guide like Kevin or Ross would do.
Great to see the canal. Had plenty of time to watch the boats go through. Nice.
Totally incredible ! GONZO was the best. The... Best. Great itinerary and great commentary. Showed up at the perfect time for canal movie and walk. So many things explained. Gonzo even went out of his way to find a residence of a fellow passenger's grandfather which all enjoyed. Worth every penny.
Was picked up at the hotel on time by Gonzo :
Very informative, no rush. Well worth it
This tour was amazing! Our guide was friendly and knowledgeable. We got to see so much of the city and learn of its history. I highly recommend this tour! The view from the mountaintop was breathtaking and the canal was amazing!
Everything about the tour was outstanding - our guide, Jeff, was extremely personable, organized and informative - the group was small and allowed for great conversations - lunch was very relaxing and tasty - I highly recommend it
Excellent day tour. Tour guide - Kevin obrien - was really helpful with lots of details about Panama history.
Jeff was awesome....highly recommend this tour and him!
We were picked up promptly at hotel. Our guide, Ross, was knowledgeable, entertaining, and helpful in every way.
This tour was amazing!
The tour was fantastic. Kevin and Ross were awesome! I would HIGHLY recommend this tour to anyone traveling to Panama.
The tour was great and lots of good information. It is a bit long and slow though and this was only the 1/2 day tour. This was the best price that I found online. Not sure if it is cheaper if booking in Panama City.
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