United States of America
Outstanding experience! We brought our ailing father for a 'bucket list' item. Everyone was so very helpful from the moment we arrived and we had a wonderful time.
Great tour Jeff was very knowledgeable and gave a Lott of information that we did not know.
It was a great intro to Panama City. We are considering a relocation and Jeff provided a lot of historical knowledge plus his own experiences as a transplant. We will be booking more tours as we return. Thank you to all involved
the ride to the ship was informative the ship was clean the crew friendly the buffet lunch was very good the canal was amazing and our guide j.c was very knowledgable and had no problem answering any questions and he new a lot would recommend this to any one and would go again if we go back there
Ross was a great guide, Only thing I would have like to have was cold water provided during the day.
The tour itself was worth it for the knowledge and experience, although very long over six hours due to canal regulations that could not be controlled. However, there seems to be a lot of room for improvement. We were picked up at the hotel and taken to one extreme of the city just to get the boarding pass, waited for about an hour to then get back on the bus to go to the other extreme to get on the ship...not sure why we could not be given the boarding passes at the second location. We were served snacks and lunch but the food was pretty bad. The guide and crew spent a lot of time pushing the souvenirs. I feel they should come up with something else to do during the wait ....show a documentary, play music..... We were falling asleep...
Pick up at multiple hotels with no passengers at at least four hotels added an hour that we thought unnecessary. Not given wrist bands by our bus escort although everyone else was. Partial passage was as expected. Guide on boat was good.
Tour date: 11/14/15. This tour was totally disorganized and there was no communication! I was given a pick-up time of between 5:30 to 6:30am by Melva of Aventuras 2000. At 6:30am I made over 20 calls to all five emergency phone numbers listed in my paperwork and finally one man answered. This man said the bus would be there in 15 minutes. The bus showed up 45 minutes later at 7:30am. The driver took off before the four of us could sit. One person in my party walks with a cane and she almost fell. We had to yell for the bus driver to stop. At the port, the tour guide collected all vouchers and sent us to an office to collect our boat and bus tickets. Thats the last time we saw this guide. I found Melva in the dining area of the ship and she explained that the buses were late due to extremely bad traffic. When I asked why no one answered the emergency numbers, she looked puzzled and then showed me her cell phone with all the calls she had answered that morning. She said that I may have called from a private number and she does not answer calls from private numbers! At the end of the trip we had to wait 15 minutes for bus to arrive. I spoke to other passengers and found that they were all given the same pick up time of 5:30am. Some were told that there was a problem with the buses and others that there was an accident. Others mentioned that the tour guide and the bus driver were arguing. Im going back to Panama in December and I will not use this company.
Nice trip around the city to know Panama.
Kevin was fun, knowledgeable, and kept the tour moving. We felt it was a great overview of the city. Well done. We highly recommend this tour and company.
small group and Kevin was very knowledgable.
Tour guide was fantastic. Kevin got us to the locks early so that we could get a great spot on the 4th floor to see the ships go through the locks. Great spot for lunch. Very informative. Couldn't have asked for the tour to be any better.
Schedule was unknown until last minute. Still a good experience.
Operators on the bus were rude,unfriendly and not helpful.On the boat they were much nicer.Pick up from hotel was not on time.
The actual cruise through the canal was awesome but the pre-tour portion of the day was HORRIBLE!! We were told that it was to begin at 7.45 AM on the canal with a hotel pick up in town. After repeated calling the day before, we were told the pick up was moved to 10.45 AM, then to 11.30 AM and then finally we were picked up at noon! After a prolonged bus ride to a central spot, we hung around till we got to board the boat at 3 PM. The cruise price - steep - included lunch and you can imagine how that now became supper at 6 PM! Btw, the food quality was worse than cafetaria food. Eventually, the canal crossing and cruise ended at 10 PM and we got back to our hotel at 11 PM. We weren't the only ones who had this terror inficted on us. You'd think after so many of these trips, Viator and the local provider peopel would know that the highight of Panama City tour should be managed tightly. We thought we were going to cruise in the morning to late afternoon, instead it was late in the day. There was no such indication either on the website or even by the tour company contacting us. Our hotel told us that we had been ripped off!! So watch out!
I was disappointed that the tour had so much travel time to and from the locks: the bus pickup from the hotel, the check-in at the office after I'd already bought the tickets online, waiting before boarding the boat, the waiting while on the boat, going so slowly through the lake, the bus ride back to the office and the bus ride back to the hotel. I might have found another way to see the canal had I known that in an 8 hour day, I would only be on the canal for an hour.
Organization is needed here, desperately! We did not get our pick up time until the day before, so much for planning... When the bus did pick us up, we spent the next 2 hours on it while they circled around and around picking up other passengers, we must have gone by our hotel 3 or 4 times! Canal itself was phenomenal!!! Boat ride was slow, LOTS of downtime, guide on the boat was good, food was TERRIBLE. Plenty of water, sodas, coffee for everyone. Bus ride back, equally unorganized, again, passing the same places repeatedly until we just got off and took a taxi.
That was an outstanding tour.... Thanks Kevin for everything. You are a fountain of knowledge when it comes to Panama City and its History! Great experience! Great Restaurant suggestions!
The Panama Canal Partial Transit Sightseeing Cruise was an amazing experience, it was well organized, the lunch was good, the drivers were on time for our pick ups! Perla was great, she was very friendly, nice and knowledgeable. great job guys! I will book with you again.
The trip was fine - WHEN IT STARTED.
The time management of the trip was bad.
We were told to be at the departure point before 9am.
The bus departed at 10.20am.
It was ok. I was disappointed in the way the reconfirmation process went. The instructions said to call a local number to reconfirm the booking. When I did this, I got a voice message saying to email them. This is very inconvenient and unfair to ask the customer to email the contact. For one, suppose I don't have access to email and secondly, I wasn't sure if I had the right person or number.
The person, who turned out to be Kevin, did not say that he was out of town and would have another person doing the tour, of whom he should have provided a contact number. So, it was unclear to me what was really going on and was concerned that I had not made contact with the right person to confirm the tour and to answer any questions I may have had. When I did finally email Kevin, he responded with a rambling about his brother only getting married once in a life time. I don't see a reason to talk about this. Kevin had a bad attitude and was rude. I find this to be poor customer service!
When I emailed
everything went wrong - not enough food, no information, 6 hours delay on a trip to more than 140 USD/ person
far from value for money
It was great, pick up and drop off was at our hotel, the guide, Ross, was very knowledgable, entertaining, and allowed us to proceed at our pace. This was the best tour to give us ample time to experience a great mix of things to see.
The tour guy Ross was fantastic! in every way. The tour itself was so informative, entertaining and full of crucial information to know. I will recommend this tour to anyone that is going to Panama.
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