Comment from Adam B
1) You need a contact number just in case someone has a question or problems
2) If a customer has a problem with a tour company or tourguide, get rid of them and find someone / tour company that is better ( someone that will offer to pick up there customers at there hotel )
3) Have someone from your company to go on one of there tours to see if tour company or guide or tourist friendly or pick up there customers from the hotel.
FYI = I will not reconmend any to use your sevices while in Prague for vacation, now Peru I would but not Prague.
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