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Although we had purchased the tickets prior to arriving in DR, when we went to confirm the pick-up time our names were not in the system. We spent an hour calling different entities with the tour coordinators at our resort, Punta Cana Princess Franklin and Jose are amazing for having put up with this to try and rectify the issue for us. In the end, we weren't able to take the excursion although we had bought the tickets in advance because we were only able to be fit in at 8am when we already had another excursion booked. I will note, however, this is not the fault of Viator but rather whoever the third-party was. It was very disappointing to say the least.
Doing what: Bavaro Splash Speedboat Ride
One thing for sure the crew that works this tour are all amazing. Most speak English very well as well as other languages Spanish, French, German, Chinese, English and others. We were picked up at our hotel ontime and the ride to the dock was interesting to see how folks in the DR live, drive a bit different than the US :-. Roads are very narrow trees low, etc. Once we arrive we were greeted immediately by the tour guides, very friendly and of course there were a couple vendors wanting you to shop. Typically I'm not thrilled about that, but I must say, they're shops had some very nice items and at the end of the day they're trying to make a living. After 10 minutes or so, you watch a saftey and instructional video before heading to the boat. The boat ride to/from the Snuba, Snorkeling and Speedboats was the longest portion of the trip, but it was a nice ride viewing the DR coastline. Once we arrive, we were broken up into 3 groups for each activity. Snorkeling was our first and it was great although the surf was a bit on the rough side, but very nice. We then took a short boat ride to the Speedboats and drove them a couple loops around the area. Got back on the small boat and docked with the bigger boat to do Snuba. Snuba is fun, first time and took some getting used to breathing, gettting water out of mask, etc. but worth doing if you haven't done it. Trip ended with a boat ride back, pics, underwater cameras, etc available for purchase it you so choose. I would have rated it a 5, but a few folks were a bit sea sick, which is no fault of the Tour, just one of those things that happen at times, but made the overall trip Very Good instead of Excellent!!!
They picked us up at our hotel, whole thing was very organized. The reason it isn't getting 5 stars is that it wasn't 3 hours long, each activity was about 20 mins long, so the money wasn't worth it, it should be less expensive. Each thing would have been more fun had it been longer. But the guys were great on the boat, especially Eric!! He stayed by my side and helped me with the snuba
We really enjoyed the excursion. The guides were cool. The experiences were GREAT. We had never SNUBAd so this was new, The guides really helped us to enjoy this part
Great excursion!!!! Staff was very friendly and everything was well organized. The only thing we did not like is the small speedboat drive: you do not discover anything as we thought we were going to do. You just drive back and force in circle for 15 minutes. Snuba diving is a must do and it was a great experience.
Doing what: Bavaro Splash Speedboat Ride
The snuba and the snorkeling were by far the best part of this excursion. The speedboat wasn't anyting much to partake in, but the snuba and snorkeling were worth the money.
Excellent excursion! Would highly recommend. The guides were so patient and helpful with all those scared about trying Snuba. So glad I did it and listened to them. Everything was well planned on their part and put together. Loved feeding the fish out of our hands - awesome!
Great people. We had an amazing time!
The tour was excellent, lots of fun and would do it again! Would of liked more time especially snuba!
I just want to say we had a great time. The people running the tour were so nice and made sure everyone was comfortable doing everything. I was really nervous to snuba, but I still got in the water and used the regulator, I just didn't go all the way to the ocean floor. NEXT TIME! The rest of my group did and really enjoyed it. He didn't want me to feel left out so he brought bread up for all the fish to surround me. It was great and the snorkeling out in the ocean looking at all the coral was fantastic. Even power boating was a thrill. Really enjoyed out time!
The guys was awesome!!!! They really helped us , especially with snuba... Didn't leave our side!!
Highly recommend! Snuba was crazy good! The guides made all the difference! The guides gave us natural food that helped the fish come over as we were able to take tons of pics whether it was with our camera or their photographer! Don't forget you underwater camera!
So much fun and everyone working the tour was fun, friendly, and very helpful!!
I booked this tour on Saturday and asked to be picked up on Saturday. Apparently, nobody can pick us up from the hotel on that day, so the person I talked to told me that our tour has to be moved to Monday instead and be picked up at 0845 am in our hotel lobby. On Monday, hubby and I were already in the hotel lobby at 0840. Hubby asked around for the driver of the tour, and actually approached a guy and asked him if he's there for the Combo tour. The guy said he's picking up somebody else. At 9pm, I got concerned and started calling the tour company and asked about our ride. I was told that the guide already left at 0855 since the driver claimed we were not there. I was annoyed and irritated with this and explained to the person I was talking to that our pick up time was moved from Saturday to Monday and now, they're claiming that we were not there at the lobby when we had been waiting 5minutes earlier than the agreed time and been there since. The guy then quickly rectified the situation and sent for the driver again and was told that the driver will be there to pick us up within 15minutes. When the driver came, we were surprised! It was the same guy that my husband was talking to and asked if he's our driver who's picking us up for the tour. Now I don't know what exactly happened probably language barrier, but we're happy now since we're being finally picked up for real and actually made it to the tour on time.
I would recommend this tour to anybody. The guides were very, very helpful and accommodating especially the two guides the one with the Snuba, and the one with the Snorkeling. I don't know how to swim and a little bit afraid of the water/sea, so the snorkeling guide gave me his ring buoy device and had me hold on to it. After awhile, I started relaxing and enjoying the snorkeling. The guide was near me most of the time and checking on me if I'm ok. The snuba guide was very awesome as well. The first time I attempted to go down, I panicked because I can't neutralize my ears. Then he took the weights off my waist and helped me up. I then practiced to neutralize my ears in the surface and after a few minutes, he came back for me and held my hand and guided me slowly going down deeper in the water. I was kinda happy because I am able to neutralize my ears this time and was less than 2 feet from the bottom of the sea, when he started to put back the weights around my waist, and then water started coming inside my mask and at the same time, my ears needed neutralizing again. I couldn't prioritize between neutralizing my ears and blowing the water out of my googles and calming myself, so I keep mucking up all three. I just ended up frustrated after a minute of trying and decided to go back up. All this time, the guide just stayed with me and made sure I was ok. Then, when I decided to go back up and gestured him that, he just took off the weights off my waist.
Driving the speed boat was also awesome.
This tour regardless of me not enjoying much the snuba which is my fault anyway is one of the best guided water tour I have ever been to. And I think it's because of the very helpful crew.
gave them a 3 because one of the Snuba instructors was flirting with me, but Everything else was great and the other staff was very professional.
Great combo tour. I would do it again.
This was an amazing excursion! There are three activities - snorkeling, SNUBA, and driving your own speedboat. The guides were extremely organized and really friendly which made the tour run smoothly. You'll do each activity for about 45-60 minutes which is plenty of time. Our SNUBA guide was very patient even though I was nervous. If you do not own a waterproof camera, you'll want to invest in one before this excursion! You'll have the opportunity to purchase pictures taken by the guide at the bottom of the ocean in chairs from SNUBA at the end of the tour. I believe the CD was approximately 30 USD. The speedboat experience was incredibly fun and the best part of the whole excursion! I would do this tour again and definitely recommend it for both adults and families!
Really enjoyed this trip.. The speed boat was awesome.. And the Snuba instructor and the entire staff were very nice and friendly.. Will recommend this tour to anyone.
Very fun tour. Speedboats were faster than expected. Snuba guide was helpful and aided us when my fiancee got lightheaded. This tour definitely had the most people that spoke English among other languages. Great time!
Great tour. The men running the tour were excellent and did everything they could to make sure you were happy. My husband and I got a little seasick since the waves were choppy so we snorkeled and went on the speedboat but skipped snuba. I really wanted to do it but at that time I felt too sick to get back in the water. This was not the fault of anyone running the tour just keep note if you are prone to seasickness.
Awesome excursion. The only reason i gave it 4stars is our scheduled time for excursion was at 9am and our ride never showed up at our hotel lobby. We called them and it was moved at a later time @150pm without our knowing. Fun nonetheless :)
The day was amazing! We spent an hour snorkeling and several hours on the catamaran, sailing off the coast and stopping on a sand bar. The guys were very entertaining and attentive and made our day very enjoyable. We always had a drink in our hand.
The only downside - We pre-booked this excursion and had to call and confirm our room number and get a pick-up time. Two calls and over an hour on the phone with our spanish speaking concierge and we finally were set. We tried emailing before calling but received no response. I wouldnt recommend pre-booking this excursion unless you want to be frustrated with the confirmation process.
Doing what: Punta Cana Day Cruise with Snorkeling
Niamh C Ireland
Brilliant 3 in 1 Tour. Snuba was a cool new experience and getting to drive your own speedboat was class too.
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