The tour guide was not particularly friendly but very knowledgeable throughout the city tour. Alcatraz was great. The audio guide was very easy to follow and the cruise ship staff very good at organising large numbers of people. Definitely recommend but book early as trips to Alcatraz were booked out for a week.
The trip to Alcatraz was great. Took a short ferry ride over to the island. Very cool to see how the prison was run back then.
This saved us a lot of time and hassle in San Francisco. Cable car fares are $6.00 per ride and this pass meant we could ride as often as we wanted, and also got around SFO on the metro buses as well. Pity it didn't include BART too.