We really "lucked out"....when we went to meet our tour it was only us and the guide. I was surprised it wasn't cancelled. Having our guide all to ourselves was great and she was excellent.
We were extremely luck to have a very small group on our tour - only 6 people plus a guide and a driver in a minibus. The guide and the driver were very flexible in their arrangements and very professional enabling us to make the most of the tour by occasionally moving outside the itinerary to see different aspects of Croatia. The hotels were mostly very good and the meals were also good. The one possible exception was the Hotel I in Zagreb, an old "Yugo" style place with rather indifferent staff and rather poor breakfasts. The local guides were all very good and there was plenty of free time provided. Although the hotels were not centrally located this was not a problem because the itinerary was so full. Overall a great experience and a great introduction to Croatia.
Oh MY! Tour group was too big. No headphones/microphones, which would have helped. Site was crowded and difficult to hear or keep up with the "run" through it. People started peeling off until we were down to maybe a dozen; which was almost manageable. Tour guide was not unfriendly, but a bit indifferent. Worst part was on the bus to and from the second site. At beginning of bus-ride we were asked if the temperature was comfortable. We asked that it be cooler; although the AC was apparently on, it didn't seem to be working properly. The guide then proceeded to speak to the bus driver which quickly devolved into a somewhat heated argument. Very unprofessional. The bus did not get cooler. We all suffered in silence until our arrival. While at the second site; minimal attempts were made by the tour guide to assist in locating a restroom before re-embarking. It all seemed to be too much trouble. Upon entering the bus for the return trip it became apparent why the AC had not been working properly as the bus driver had both his front windows open the entire time. When a request was made of the guide to have the driver close the windows, she declined to do so and indicated that it was useless to ask as he would not comply. Again a silent unbearably hot bus-trip back. Since we were assured of an air-conditioned bus, we were gravely disappointed. To summarize: It was awful from start to finish.
Not too bad, but the tour guide left without us even though we got there on time, so we had to phone someone to come and help us find the group...admittedly the place was extremely crowded, but she should have waited.
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