as both Palaces are located south of city center it is very efficient to combine the tour to the palaces; well organised tour; very positive: we had a private tour (guide, driver and we two). With Margarita we had a very good guide (excellent English, avoiding crowds, always on time, presenting her personal highlights to the tourist, gives a lot of extra information regarding life in Russia).
Had an amazing tour, our tour leader was fantastic and full of information. We Highly Recommend this tour !!
st Petersburg was as beautiful as advertised, our guide was wonderful, loved the tour
Our guide, Lena, was exceptional!! She was very knowledgeable and very easy to understand. As we drove through the city, she explained what the buildings or statues were. She answered all of our questions without hesitation. She had a great sense of humor and knew how to get into most tour sites without a long wait!!
Our only complaint was our lunch! The tour description says: "enjoy a classic Russian lunch in an elegant restaurant". Well, the lunch was in a basement cafe and far from elegant. The main dish was served lukewarm. We had a salad, chicken and pasta, bread and a piece of cake, I felt that they were not prepared for us. And, we really expected something more classic. Our friends who took a tour through the cruise line said they went to a really nice restaurant and had an excellent lunch. We were very disappointed. Also, we realize it wasn't Lena's decision.
I used Viator for 3 tours in Paris last year and was very happy with them, which is why I suggested Viator to my friends for this trip. Just don't promise what you cannot deliver.
Really good tour, the guide was very informative with fluent English. We saw all the main sights in St Petersburg in 1 full day tour. Would recommend
it was a wonderful experience and we wish we had can have more time but just way too much things to see and will return again next time and highly recommended. The driver and the tour guild were both so nice and friendly. Thank you.
Again the guide was wonderful. As on the other tour not only did she share her wonderful city, but a little bit of how her life worked. It was great.
Our guide Alex was very frienldy, patient and knowledgeable and gave us all the information we needed to enjoy this tour without overdoing it. There is so much to take in as the tour moves quite quickly from place to place. There was a good mix of churches,palaces, museums and scenic river cruising and we thoroughly enjoyed the day. The only criticism I have is that we were told at the immigration hall at the port that our paperwork would not get us through and that we needed a ship's tour ticket to get off the ship. This was not true and needs to be made clear to customers. We had some anxious moments waiting to see how we would get through and were only accepted when we showed our ship's tour ticket. for a later time.
The tour was great but nearly didn't happen! I received a document which contained a barcode which I printed off. It said that we needed to confirm our booking with Marie Rose travel, the local contact. The email address did not work so I phoned the number given - from England. All I got was an fax machine.
I went to the Marie Rose website and found a different number to phone. I spoke to a Russian girl who told us our places were already confirmed. I told her that I had the ticket with the barcode - but did I need anything else?. She assured me I didn't.
However, when we disembarked the ship at St Petersburg I presented the paper and was shouted at by the local customs as our paper was not the correct one. My friend and I were commanded to sit on a bench like naughty schoolgirls and told to wait.
The guide was at another ship terminal it appeared but was contacted and she arrived to where we were. Meanwhile a chap at customs had printed off another document which was needed and belatedly we linked up with our guide.
On return home I still can't find this ticket to print off!!!
The tour was good and did all the things it promised. Lida, our guide was very good - in The Hermitage she selected a range of exhibits rather than trying to trail us round all day. She spoke good English and was knowledgeable about her city.
Other private tours were taken on the metro which I would have loved - but maybe you could include that on future tours.
In future I think these private tours offer more than the shipboard excursions which are pricey and ensure that the participants queue up for ages, whereas we were able to jump the queues at the attractions. I would therefore search around for a perfect tour next time I go on a cruise.
We were picked up at the dock promptly and our guide, Lyda, was very knowledgeable and spoke excellent English. We were a group of 3, with our guide Lyda and driver in a clean, new taxi. We were taken to the sites, and as advertised, we advanced to the head of the line ahead of the bus-loads because we were a "small group tour." We had a very nice tour, and a good lunch, and Lyda was delightful.
my only dissapointment was we didnt get to Grand Palace and feel we are entitled to a rebate.There were 6 of us. I know security would not allow us to go there so thereforeyou didnt have to purchase tickets for us
However our guide was brilliant!!!!.
Our guide for this visit was a young girl called Julia. She was very friendly, extremely knowledgeable and very professional. We both enjoyed our visit the more due to the manner in which she presented the city, the places we were taken to and her limitless knowledge.
Whilst the overall trip was excellent, the meal was not brilliant and I would suggest that you review both the restaurant and what was offered for future tours.
Enjoyed this day more as had only 6 in our group and the right size van. However, did not follow the scheduled itinerary . Did not have a river cruise but did enjoy the hydorfoil trip back to St. Petersburg from Peterhof. Again, Leida , the guide was excellent.
This was our second day which was very disappointing. We were driven around for 2 hours to pick up other passengers and then began our tour. We did not see both palaces on same day. We had a rush tour of the Hermitage, lunch at the same restaurant as the day before with minimal choices of selections and the afternoon at Catherine's palace. We had not been informed that we would not return to our ship until 7 PM and we had reservations that evening for dinner at 6:30 PM. Leida , our guide, was very informative and did her best. The van was a good size for 6 people but definitely not 9. Very hot and crowded. The other passengers we picked up at the hotels did not get the tour they were to have had as well. We believe the local company was trying to make money off all of us by combining the tours and switching the itinerary without us being aware of this. We have good success with Viator in the past but were not happy with this tour.
The tour was not as advertised, The tour according to our guide was only of the Hermitage Museum and Peterhof Palace with lunch .The write-up said we would tour Peter and Paul Fortress, have a 1.5 hour city tour and time to visit souvenir shops, none of which we did. The van that transported us was noisy(rattled) and the shocks in the rear end were non existent.
Our guide was very informative and knowledgable of Russian history and she was the saving grace of this trip.
Traffic congestion in St. Petersburg can be horrendous.
Loading more reviews