Excellent experience, hassle free and Andrea was wonderful. The taxi was prompt and made the trip even better. GREAT EXPERIENCE! I recommend this to everyone.
They showed up on time and met us in the lobby to pick up our luggage. Boat was clean and beautiful.
We had a lot of luggage, so we needed a private water taxi. They did not disappoint. Good service and a great, relaxing way to get to our cruise ship.
Highly recommend this totally worth the money if you have more than one piece of luggage and are staying in the city center. We were picked up right outside of our hotel Aqua Palace this hotel was awesome and romantic with the best breakfast and friendly staff highly recommend! We didnt even have very far to walk to cruise ship
OUR PLANE WAS 1 1/2 HOUR LATE GETTING TO VENICE AND WE WERE NOT ABLE TO MAKE CONNECTION WITH OUR TOUR .
An efficient transfer from our hotel to the cruise port. Met at hotel and escorted to hotel dock and onto water taxi efficiently and on time.
Our guide did all that was required. Venice is tough to get around and we would not have found the landing stage for our hotel (or, probably, the hotel) without this assistance
Your rep was at the port and lead us to the water taxi. All was great.
We disembarked our cruise in Venice an hour earlier than we had informed Viator for private transfer to hotel and were thrilled to see our names on a board ready to go to pier for transfer. It was all very professional and fast. They were really friendly and helpful. Would def recommend and use again.
Received a fax via the hotel for pick up time, they came directly to the back entrance to the hotel exactly on time then made sure we new where we were going at the port. Quite impressed with their professional approach.
Nothing flash, but did the job. Organised/ disorganised in that typical Italian way. What more can I say?
Tour guide was very very informative and helpful.
Worth every cent! Would use Viator everytime!! Great service!
Our tour guide Gualy (pronounced July) was fantastic. Definitely worth it. She was knowledgeable, accommodating and flexible as we had to make a change due to the huge line ups at Blue Mosque. It worked out perfectly to maximize our time for the tour. The tour organizers were there to greet us off the cruise without us looking for them. Process was very smooth.
The Hostess met us at the shipping terminal. She didn't help with the luggage. We had to walk quite a way to where the water taxi was. She was helpful in locating our taxi. The rest of the journey was okay and we were helped onto the boat by the driver and another person who accompanied us to the wharf where we got off.
The company representative was waiting when we disembarked the boat, the water taxi arrived 10 minutes later, the driver helped four of us to load ourselves and all our luggage, and then took us to our door! Perfetto! Money well spent!
The guide was waiting for us on time just outside the cruise terminal and we had a brilliant boat transfer to our hotel and she escorted us right to the reception desk.
This was an easy (albeit slightly expensive) way to get from the hotel to the cruise ship docks. Both our boat driver and guide were very friendly and helpful. We departed right on time and arrived at ship with plenty of time to spare.
he only problem I had was that it was so far from the airport to the boat and so far from where the boat let us off to the hotel. I could understand the distance from the airport but the distance from the boat to the hotel was excessive since I had a boat from the hotel take e to the cruise ship and the distance was only 10% as as far from the hotel to the boat.
We'd have never figured this out on our own! Right from the airport to the hotel via water taxi - was like getting a tour and transportation all in one.
Everyone was helpful.
This was the best experience to take from our hotel straight to the cruiseship! We were met by a representative from viator , which we didn't expect and taken straight to our private boat. We had 3 couples and we all had the best time gliding thru the canal at a nice easy pace to take great pictures and see places in Venice we did not get a chance to visit. Once we were out in the open waters getting to the cruiseship was also fun. This was a no brainer choice to arrive at the ship in style right up to the pier, Celebrity took our luggage (6 pieces total), and we were off to check in to the ship.
We were picked up on time, and taken from the hotel to the water taxi . Then we had a lovely trip on the Grand Canal to the cruise ship. Excellent care from Fabio, very friendly service!
Absolutely first class service could not fault it. After an overnight in our Central Venice hotel we were taken by private water taxi to Central Venice Cruise Port . Only way to arrive ;really made the start of our holiday very special . THe service was efficient , professional but at the same time extremely friendly . Can t wait for the next time.
Boat ride was fine. The escort was less than helpful in that she made no effort to help with any of the luggage. She wasn't particularly friendly.
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