They showed up on time and met us in the lobby to pick up our luggage. Boat was clean and beautiful.
We had a lot of luggage, so we needed a private water taxi. They did not disappoint. Good service and a great, relaxing way to get to our cruise ship.
Highly recommend this totally worth the money if you have more than one piece of luggage and are staying in the city center. We were picked up right outside of our hotel Aqua Palace this hotel was awesome and romantic with the best breakfast and friendly staff highly recommend! We didnt even have very far to walk to cruise ship
OUR PLANE WAS 1 1/2 HOUR LATE GETTING TO VENICE AND WE WERE NOT ABLE TO MAKE CONNECTION WITH OUR TOUR .
An efficient transfer from our hotel to the cruise port. Met at hotel and escorted to hotel dock and onto water taxi efficiently and on time.
Our guide did all that was required. Venice is tough to get around and we would not have found the landing stage for our hotel (or, probably, the hotel) without this assistance
Your rep was at the port and lead us to the water taxi. All was great.
We disembarked our cruise in Venice an hour earlier than we had informed Viator for private transfer to hotel and were thrilled to see our names on a board ready to go to pier for transfer. It was all very professional and fast. They were really friendly and helpful. Would def recommend and use again.
Received a fax via the hotel for pick up time, they came directly to the back entrance to the hotel exactly on time then made sure we new where we were going at the port. Quite impressed with their professional approach.
Nothing flash, but did the job. Organised/ disorganised in that typical Italian way. What more can I say?
Tour guide was very very informative and helpful.
Worth every cent! Would use Viator everytime!! Great service!
Our tour guide Gualy (pronounced July) was fantastic. Definitely worth it. She was knowledgeable, accommodating and flexible as we had to make a change due to the huge line ups at Blue Mosque. It worked out perfectly to maximize our time for the tour. The tour organizers were there to greet us off the cruise without us looking for them. Process was very smooth.
The Hostess met us at the shipping terminal. She didn't help with the luggage. We had to walk quite a way to where the water taxi was. She was helpful in locating our taxi. The rest of the journey was okay and we were helped onto the boat by the driver and another person who accompanied us to the wharf where we got off.
The company representative was waiting when we disembarked the boat, the water taxi arrived 10 minutes later, the driver helped four of us to load ourselves and all our luggage, and then took us to our door! Perfetto! Money well spent!
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