This is very good option, I highly recommend this to every one
Our Viator visitor package proved good value and helped me and my partner make the most of our 1 week visit. The Vienna Card was most useful and gave meaningful discounts off all of the sites, museums, galleries etc we visited. The morning tea and evening dinner were excellently chosen locations with warm welcomes from everybody and a high standard of cuisine.
Am disappointed, as it didnt quite work out the way I had hoped. First of all missed my flight into Vienna from Paris because of delayed connections. When I called on arrival to Paris, to inform the tour people they said the driver had been to the airport and returned and they couldnt pay for another shuttle to pick me at a later time. Even though the delay was not my fault. The package was at the hotel for me, and had the maps and stuff, the coupon for the Cafe Central was good, I loved the dessert and coffee there, but never got to use the dinner/meal voucher as there was already so much to see, do and eat at Vienna . Also I realized that the trains and public transport (U-Bahn network) is so good that you dont really need a shuttle to pick you from the airport, there was a metro station just a few blocks from my hotel once I had a map I was able to use it to get anywhere. Also the hop-on-hop-off isnt that great, I still had to pay for it at a small discount it wasnt free as I had misunderstood. The Vienna card is good all public transport is free but as I didnt have the package until I actually reached my hotel the first night (no shuttle) I had to pay for the initial transfers to the city center using the airport train and then the U Bahn to the station near my hotel. Would not recommend this.
The Vienna card was the greatest benefit as we used them extensively on the excellent U-bahn and tram system throughout Vienna. The Belvedere Palace is a little way outside of the Ring surrounding the old city and silly us, we decided to walk there on a warm sunny day -- we got the tram back!
The Gustav Klimt display is very interesting, detailing his life as well as his works. They were interspersed with works of his contemporaries as well.
A bonus was a voucher for coffee at the Cafe Central, not to be missed even if you do have queue for a table at times. Sit inside not outside, so you can absorb the atmosphere and elegance of a by-gone era, and those cakes, mmmm-mmm!
Exhibition was wonderful and package was good value for money compared with standard cost of exhibition.
BUT... The voucher did not specify where and how all documentation was to be collected.
We tried, twice using email, then by phoning the provided London number (accessible only on California time!) to be told that the documentation would definitely not be sent to our home address or the hotel.
We identified the location from the Internet and travelled there (in searing heat) from the airport with all our luggage to the head office (after being redirected) to then be informed that it had, after all, been sent directly to our hotel.
Bearing in mind that we were only in Vienna for three days, immediate access to the 72 hour Vienna pass was rather important.
The passes were indeed waiting for us at the hotel but did not include the advertised books of vouchers.
The voucher for the Belvedere was in the form of an invoice but did not specify entrance to the Klimt exhibition, resulting in confusion at the entrance desk - subsequently resolved by direct involvement of the manager.
In the end we thoroughly enjoyed our visit, but it could have been made considerably smoother by some common sense instructions and basic info on the downloaded voucher.
Excellent gallery rating is for gallery only. Negative was that when i converted voucher for ticket at the ticket office at Belvedere, VIATOR was not recognised by the issuing office. They honoured the admission but I did not receive the rest of the package.
upper belvedere is a bit difficult to get to as a wheelchair user but the exhibition was superb
Museums showing of Klimt was great. We were not informed of transportation to site. And the admission tickets did not arrive until 10 am.
This was probably a good deal for those who go to museums more than we do. The card gave you discounts to museums and exhibits rather than prepaid admissions like other city cards we've bought. The dinner and the tea were both fun -- just don't expect to choose what you're going to eat.
Well worth while the public transport system is excellent
Everything went very smoothly apart from the incorrect address on our paperwork for the Restaurant Fuhrich. (The address on the paperwork was for Cafe Central consequently we knew where that was for the next day). The pickup from the airport was an excellent limousine transfer, the food at both Restaurant Fuhrich and Cafe Central was good, and the Vienna card worked well. If I have one criticism it was that the Hop On Hop Off buses were very crowded and at one stage was going past stops because of lack of room. All in all, well worth it.
Excellent value package.
All aspects lived up to expectations.
This was a superb package - great being met at airport; super orientation to the city with hop on hop off bus; Vienna card with public transport and discounts brilliant; Cafe Central voucher wonderful; and meal lovely. Overall absolutely superb value!
I've been booking trips with Viator for years and have never been disappointed. However in this case I was. The package was supposed to be delivered to our hotel and we would find it waiting for us on check in. Thankfully the airport pickup was well organised but the package never arrived. I planned to use the things for the first day but they were not delivered. After phoning Australia at an expense from Vienna, the delivery was organised within 90 minutes but a lot of precious hours were wasted waiting for the delivery.
Note from Viator: Thanks for your comment. We will contact our local supplier and are following up to ensure this does not happen again. While we never like to hear about customers having substandard experiences, your feedback helps us to ensure our local suppliers provide a quality experience.
Excellent service. Taxi service was reliable and very friendly driver. Everything we did was great .Cafe Central was an excellent luxury experience. The meal at the restaurant was very good local cuisine. I did book our table in advance. The Vienna card was used for all of the attractions we visited. Hop On Hop Off tour was a great way to start our visit. Thank you so much. Great value and good quality experiences which we might not have achieved booking independently ourselves.
Loading more reviews