Viator Customer Care
Get help 24 hours a day, 365 days a year
Need help? You've come to the right place!
Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! Responses are guaranteed within 36 hours, however in most cases you will receive your answer within 12 hours. We also offer a smart Frequently Asked Questions (FAQ) section that answers the most commonly asked questions.
Of course, sometimes you just want to get in contact with a real person, right away. We understand. Simply fill out the form below to send an email directly to Viator's Customer Care team.
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Book online or over the phone!
Our call center is open 7 days a week, from 7am to 5pm Pacific Standard Time (PST)
- USA: (866) 648-5873 (toll free)
- International: +1 (702) 648-5873
The Viator Difference
With Viator you always get a great deal, guaranteed low prices and unmatched flexibility. Did you also know that when you book with Viator you can:
- Change your travel dates free of charge, as long as you notify us 72 hours ahead of your scheduled departure
- Cancel your activity without paying a Viator penalty, simply by notifying us at least 7 days ahead of your scheduled departure
- Earn frequent-flyer miles on all qualified bookings