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Customer Care

6. Is your inquiry about other travel services(e.g. packages, air tickets, car hire)?

Back to the FAQ list

Here are some questions and answers to help you out quickly.

I want to book a vacation package, how can I do this?

We do not offer packaged travel that includes airfares. Viator specializes in small independent sightseeing tours, excursions, attractions and events in hundreds of destinations worldwide. For packaged vacation information or other travel information, we recommend you contact an online travel site or your local licensed travel agent.

Can I book Air / hotels / car rental through you?

Viator does not offer bookings for air, cars or hotels. Viator specializes in small independent sightseeing tours, excursions, attractions and events in hundreds of destinations worldwide. For other travel information, we recommend you contact an online travel agent or your local licensed travel agent.

Can you give me directions or maps from one place to another?

Viator is able to assist you with any questions specifically relating to our products. We cannot answer your general travel questions. We do recommend you contact the local tourist or convention bureau, or an online provider of map information such as mapquest.

Do I need a Visa or passport or are there any special health requirements for this tour?

Viator does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.

I am travelling in a group - do you cater for groups and/or have a group discount program?

Viator accepts a maximum of 9 passengers per booking at one time. The travel services Viator offers are specialized for independent travelers and small groups and we cannot guarantee that travellers in a large group will be seated together. For groups of 18 or more please submit an inquiry on our Group Services page.

Are there Industry discounts of any kind?

Viator cannot offer discounts to travel agents or other industry providers.

I am an agent, can I get an agent's discount?

Viator cannot offer discounts to travel agents or other industry providers.

Where can I get Travel Insurance?

Viator does not offer Travel Insurance. You should seek the advice your local licensed Travel Agent or Insurance company for a quotation. Viator strongly recommends the purchase of Travel Insurance.

I'd like a customized tour for myself and/or my group

Viator offers a wide range of individual tours, events and attractions, however cannot arrange customized tours. If you require something a little different to what's available online in our product range, please see your local licensed travel agent, or contact the travel bureau in the destination you are going to for more information.

Can't find what you need?

Click here to send the Viator Customer Care Team your specific request.

Viator’s Low-Price Guarantee

Our travel experts secure the lowest prices...or we refund the difference!

Our pricing is updated constantly to ensure you get the lowest prices available anywhere. If you do happen to find a lower price, send us the details and we'll refund the difference. It's that easy.

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