Customer Care

8. Is your inquiry relating to Gift Certificates?

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Here are some questions and answers to help you out quickly.

How do I buy a Gift Certificate?

Viator now offers a Gift Certificate service. This is only available through the www.viator.com site at this time. Simply click on the gift certificate link (in the Viator Links section at the bottom of the page) of the Viator Site www.viator.com, and follow the instructions to purchase your Gift Certificate. All Gift Certificate sales are final. Gift Certificates are not refundable. All Gift Certificates, including any unused balance, expires two years after the date of issue, or as required by local law.

What type of Gift Certificates are there?

Viator now offers a Gift Certificate service. This is only available through the www.viator.com site at this time. Simply click on the gift certificate link (in the Viator Links section at the bottom of the page) of the Viator Site, and follow the instructions to purchase your Gift Certificate. Gift Certificates are available in seven currencies: US Dollars (USD), Pounds Sterling (GBP), Australian Dollars (AUD), Canadian Dollars (CAD), Euros (EUR), New Zealand Dollars (NZD) and Brazilian Reals (BRL).

What can Gift Certificates be used for?

Gift Certificates are redeemable against any product offered on the Viator site www.viator.com. Gift Certificates are valid for two years from the date of initial purchase, or as required by local law. All Gift Certificate sales are final. Gift Certificates are not refundable.

How do I redeem a Gift Certificate?

Visit www.viator.com and browse through our entire range of 4,500+ tours and activities worldwide. When you've found what you want, click Book and follow the standard booking process. Enter your Gift Certificate code on the Payment Details page. If the value of the items you book is greater than your Gift Certificate, you can pay the balance using an acceptable credit card. If the value is less than your Gift Certificate, we'll store the balance in our database for you to use on another occasion. Note that your Gift Certificate, including any unused balance, expires two years after the date of issue, or as required by local law.

My Gift Certificate was stolen or lost, what do I do?

Viator is not responsible for stolen or lost Gift Certificates. Unfortunately they cannot be replaced under any circumstances.

Can I get a refund for a Gift Certificate?

All Gift Certificate sales are final. Gift Certificates are not refundable.

Can I redeem a Gift Certificate for cash?

Gift Certificates are not redeemable for cash.

How long are Gift Certificates valid for?

Gift Certificates are valid for two years from the date of initial purchase, or as required by local law. Gift Certificates remain valid until the entire value has been utilized or the expiry date has passed, subject to relevant local laws.

Can I buy a Gift Certificate in a different currency to the value of the Gift Certificate?

Yes. Gift Certificates are available in seven currencies: US Dollars (USD), Pounds Sterling (GBP), Australian Dollars (AUD), Canadian Dollars (CAD), Euros (EUR), New Zealand Dollars (NZD) and Brazilian Reals (BRL). We suggest you purchase your Gift Certificate in the recipient's 'local' currency. For example, if the recipient lives in the US, a US Dollar (USD) Gift Certificate is best. If they live in Germany, a Euro (EUR) Gift Certificate is better, and so on. The local currency price you'll pay for the Certificate is shown on the site, depending on the currency flag you've chosen at that time. Therefore you can purchase the Gift Certificate in a currency that is different to the actual Gift Certificate currency.

Can I use a Gift Certificate and pay extra for a product?

Yes. If the Gift Certificate is redeemed in a booking of higher value, the balance may be paid using an acceptable credit card, or another Gift Certificate of the same currency.

What sites can I buy a Gift Certificate on?

At this time, Gift Certificates are only available on the www.viator.com site.

How can I access my Gift Certificate?

There is a link to your Gift Certificate in the confirmation email you received from Viator. If you don't have a copy of your confirmation email, contact Viator Customer Servce for additional assistance.

Can't find what you need?

Click here to send the Viator Customer Care Team your specific request.

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