Customer Care

Frequently Asked Questions (FAQ)

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

  1. Do you have a question related to this travel service?
  2. Do you require help to book online?
  3. Are you experiencing difficulty while trying to book?
  4. Do you have a question about your existing Viator booking?
  5. Do you need to change, amend or cancel your Viator booking?
  6. Is your inquiry about other travel services(e.g. packages, air tickets, car hire)?
  7. Is your inquiry of a business nature with Viator?
  8. Is your inquiry relating to Gift Certificates?

Can't find what you need?

Click here to send the Viator Customer Care Team your specific request.

Viator’s Low-Price Guarantee

Our travel experts secure the lowest prices...or we refund the difference!

Our pricing is updated constantly to ensure you get the lowest prices available anywhere. If you do happen to find a lower price, send us the details and we'll refund the difference. It's that easy.

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