Viator's Low Price Guarantee
Our travel experts secure the lowest prices...or we refund the difference.
Book ahead with Viator and secure the lowest prices and guaranteed reservations in more than 75 countries.
Our pricing is updated constantly to ensure you get the lowest price available online, at your destination—anywhere.
Our guarantee protects you two ways. If you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 48 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions.
We also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details...and we'll refund the price difference. It's that easy.
Requesting a refund from Viator is easy!
Remember to make a copy, print out or screen shot of the lower rate, in case a Viator customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund:
- Viator's Low-Price Guarantee is available to any customer who makes a qualifying purchase through the Viator.com web site. Qualifying purchase must include a minimum purchase of US$20 (or equivalent).
- If you find a lower retail or prepaid rate for the same tour or activity—offered on the same date and priced in the same currency as your original purchase—on any other Web site within 48 hours following your confirmed reservation on Viator.com, Viator will refund the difference.
- Upon arrival in your destination, if you find a lower retail price offered by Viator's contracted operator for the same tour or activity—offered on the same date—Viator will refund the difference.
- To submit a refund request, send an email to firstname.lastname@example.org with your name, Viator Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price. Or mail your request to:
Low Price Guarantee
657 Mission St
San Francisco, CA 94105
- Viator reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Viator.
- Refunds of the price difference will be processed to the credit card used for the original booking.