We appreciated the professionalism of our guide. Some guides were overly theatrical.
I was disappointed in the service provided by Viator staff. Four of us were staying in Lucca,an hour train ride from Florence. Before leaving the U.S.,I e-mailed Viator to find out if there was an alternative to going all the way back to Florence at the end of the trip. I was told that returning to Florence would be best. Not true. When asked,our guide Barbara said that a train from Pisa,our last stop,would save us time. She checked on train schedules,called a taxi for us and was in every way helpful. Her assistance allowed us to return to Lucca 11/2 hrs early and saved us money on our tickets. The tour itself was very enjoyable.
Good guide. We saw what we had wanted to see.
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