New York City, New York
There were four of us and we were very satisfied w/the tour and found our guide Sherwood to be the best part of the tour.
We were lucky,the weather was great. We enjoyed the sights,the boat was clean and comfortable.
We appreciated the professionalism of our guide. Some guides were overly theatrical.
I was disappointed in the service provided by Viator staff. Four of us were staying in Lucca,an hour train ride from Florence. Before leaving the U.S.,I e-mailed Viator to find out if there was an alternative to going all the way back to Florence at the end of the trip. I was told that returning to Florence would be best. Not true. When asked,our guide Barbara said that a train from Pisa,our last stop,would save us time. She checked on train schedules,called a taxi for us and was in every way helpful. Her assistance allowed us to return to Lucca 11/2 hrs early and saved us money on our tickets. The tour itself was very enjoyable.
Good guide. We saw what we had wanted to see.
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