Sophia was there to meet us as soon as we walked out of the airport - w/ our name on a sign. Very professional and surprisingly, we paid for a Sedan, but d/t inventory received a stretch SUV. Great upgrade, at no charge to us. On our departure, David was there on time, and again very profession. Despite it being on our way back to the airport, he gave us some great information about the island and some great places to eat. I would definitely use them again and recommend them.