Embarrassing disorganization on behalf of tour organizers. We were picked up from our hotel at 7.15am sharp as stated, however we were shuttled to a parking lot where everyone was herded off into the wrong buses and only ended up leaving Tel Aviv at 10am, arriving in Jerusalem at 11am, nearly three hours after we were picked up from our hotel. We only arrived home at 7pm, a staggering twelve hours after we left. The fact that Viator.com claims "our product managers select only the most experienced and reliable operators in each destination" does not inspire much confidence to book further trips on this website. I strongly regret not having waited until I was in Tel Aviv to book this day trip to Jerusalem and the Dead Sea, as there were several local operators offering the same tour for far less than the £153 I paid for two, and surely would have been better prepared than the insultingly unprofressional operator.