The balloon ride was very well piloted, gave us great views of the Yarra Valley and wineries and played out very well. The pick-up arrangements were not certain until the evening just before the balloon ride. Clearly the organisers, and the recorded message on the contact phone number, expected us to be either a resident of the Melbourne area or staying in a CBD hotel. We were staying somewhere else and it was only when the driver of the pick-up van called us on his mobile the evening before the ride, that I was at all confident that we would connect with the balloon in the early hours of the following morning. The organisers should also specify a clock time on their information, instead of specifying the pick-up time by an interval before sunrise.