The day before pick-up, I called the Singapore tel. no. listed on the voucher abt. 10:30 a.m. twice but no one answered. Later in the day I called and after 2 rings, the call was answered and I was given pick-up time. The driver was in the hotel lobby right on time on a very busy evening and we were at the airport in no time. For reliability, which was the most important issue for us, I give them 5 stars. On the off side, we were anxious when no one answered the phone and we couldn't get the seat belts to operate in the van.
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