Galapagos Islands, Ecuador
I cannot believe Viator would permit the local tour operator to offer this tour as a "yacht" excursion. Perhaps others were fortunate enough to partake of the tour on a yacht, but my daughter and I were not so lucky. Where the description of this excursion states the vessel will be a yacht, the vessel used in our trip was a single-deck, single out-board engine transporter, equipped with no bathroom, and with a posted passenger limit of 16 (similar in build to the water taxis used in the harbor at Puerto Ayora). The guide spoke some English, but directed most of his commentary to the 14 or so passengers who spoke Spanish. I grew increasingly nervous when I saw the behavior of the boat's captain, who clowned around, standing on the outboard engine, joking and entertaining the crowd in Spanish, while operating the boat.
In addition, I don't know how our guide expected us to sustain a four-hour trip without restroom facilities - so I suspect he planned on allowing those passengers who wanted to snorkel to go to the bathroom while they were swimming. That was not a viable solution for the four of us who chose not to swim.
I am also concerned that the captain set off with 18 passengers, in a boat that was marked with a capacity for 16 passengers. This excursion fell far below what I have come to expect from Viator. If nothing else, the title of this excursion should be changed to reflect that no yacht is involved.
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