Very very early starts to get to the destinations listed on the tour, understandable given the large distances travelled. Of particular note would be the time spent reaching Franz Josef Glacier, arrival at 5p.m. still feel disappointed that it was not possible to reach the glacier due to the time constraints, perhaps a 5 day tour could be organised to give an extra day at Queenstown. The voucher for shuttle to connect to bus at Heartlands Hotel was incorrect and we were confronted by a very irate driver in fact he was just about to drive off and leave us - another criticism was shuttle bus from hotel at Franz Josef picked us up as per instructions to drive us to the bus stop where we waited for the bus to collect the people from the hotel that we had just left . Our accommodation was comfortable the voucher system with the exception of the above worked well and our collection from the Tranzalpine train station was efficiently done with a very information driver (Aaron) who gave us information on things to do at Christchurch, which we followed and had a pleasant day. All in all it was a lovely few days in a beautiful country. Even though it was a 4am departure from New Zealand it did not dampen our enthusiasm, and pleasure at what we had seen.