Theresa P
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Nov212010
London Thames River Jazz Lunch Cruise
Tour / Activity
My Rating: 
Location: London, United Kingdom
My Review: Upon arrival, I handed in my voucher for 4 x people for the sunday lunch jazz cruise to be told that I was not on their system. They could not find my booking anywhere!! It was only because some friends of ours were also on the cruise that we were allowed to board as an extra table was put onto the end of theirs. Apparently this happens quite often. I would have been really angry if we had not been allowed to go on the boat for our lunch especially as we had paid £180 between us! Other than that, the food was good and we enjoyed our trip. I would do this again but I would book direct and not go through Viator!
Note from Viator: Thanks for your honest feedback. Your experience on the jazz cruise was clearly unacceptable, please accept our sincere apologies. We have contacted our local supplier and are taking steps to ensure an error like this never happens again. We take your feedback very seriously, so thanks again for alerting us to this problem. * Your Viator Team *
