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Dec102010
Tour/Activity
Orlando, Florida
My Rating
Most unsatisfactory. When we got on the coach we were giiven an itinerary and were dismayed to find that the trip tp Walmart was replaced with Kmart (a much smaller and less attractive store). There were 2 additional stops added one at Premium Outles (we had been there the previous day and so had no desire tro go there) and a total waste of time stop at Sports Authority. This meant we had only 50 minutes at Bunea Vista Mall. It is totally unacepptable that the tour operator changed the itinerary to this extent withou prior notification and te fact that we were'mt told until we were on the bus made me feel that we had been duped. I have used Viator on several occasions in the past and have always found them excellent but this was this was the second unsatisfactory tour on this trip Viatory were very badly let down by the local agents on this occassion
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