Hotel pick-up was actually on foot not as stated by coach. Coach was a freezing cold mini-bus. All bar two people were English speaking but 75% of time German was spoken- so much so that at Castle area all English speaking guests wandered off to do their own thing. Very disappointing. We were sorry we had paid in advance as we certainly would not have paid on the day. This was not as advertised and we certainly will not book through Viator again.