Simply put, the best shuttle service we have ever experienced in eight years of annual travel anywhere in the world
Las Vegas, Nevada
This was in our top three experiences during 15 days USA travel, take the early morning option, outstanding adventure from hotel pickup to return set down, thankyou Brian for not only one of our most memorable four hours ever with your expert commentary but for making us feel completely safe for the whole journey there and back
San Diego, California
Very disappointed with this tour, probably the worst that we have ever taken in eight years of annual world travel, the driver who tried hard at all times obviously relied on steering us towards his connections in Tijuana City, the restaurant experience whilst inexpensive was essentially tasteless, the shopping options were below flee market standard and little more than junk, to top things tripping over the steps getting of the bus and seriously injuring my leg which I had to stand on at the horrible two hour return border crossing, I just wished we had used our two night stay and travel to and from to San Diego expressly for this tour on another destination or spent more time in LA, Vegas, San Francisco or Vancouver
The serenaded Gondola ride itself was fabulous but no thanks to the very poor tour organisation, no one meets you when you finally find the departure point and the gondola ride and dinner were all on the same voucher meaning the boatman had to go into a nearby hotel and photocopy the voucher, then the dinner at the almost impossible to find restaurant was terrible as well as having to pay E25 for a cheap bottle of lambrusca was outrageous, food was lousy, all in all we felt totally ripped off by this tour, forget booking tour and catch gondola ride yourself as many available for 1/4 of the price, but get a good Venice map, easy to get lost as we did many times with poorly signmarked streets and alleyways
Staff at the meeting point were probably the rudest and most abrupt people we have ever met, they had twice contacted our hotel trying to shift our tour time to the afternoon which didn't suit us and they were upset that we wouldn't oblidge, guide was hopeless and hard to understand, tour was very rushed making it difficult for many older people. many complaining to guide along the way whose standard response was "you will have to speak to our office" which would have been a waste of time because of my earlier comments, obvious highpoint being "Last Supper" was great but would reccomend using other means, do not have one kind word for hopelessness of this tour operator unlike most Viator tours we have taken in the past
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