The Naples part seemed poor -unless there is no much to see in the city, which I doubt-.
The Pompeii part was excellent.
It was the same guide, but he got more enthusiastic when we got to Pompeii, and was really good.
The Tour was excellent. The House of the Virgin Mary was impressive and Ephesus' ruins are really majestic. The guide was excellent in both places and very respectul of the first place, as she was not Catholic.
Forcing the tourists to go to the rugs' factory is of very poor taste. Even though it is called "voluntary" you are forced to go, hear the explanation and resist the factory's employees pressure to buy a rug.
Ana was an excellent guide, kind, professional and always ready to answer questions. She really knows and loves the city, and make you feel the same.
Enrique was kind and professional, and knows history.
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