I again would give this a 5 for the scenery and spots. However, me and my friend were unlucky enough to be stuck with Frank for this tour as well (read my Suzhou review). This time 2 other tourists joined us. Frank performed better on this day. Or more specifically, he treated the two other tourists better than us (preferential treatment based on age or race?!). He gave better descriptions and spoke more about history. I jokingly brought up how he did not talk that much about history on the previous day's tour. This ignited the fire. He started to ignore me and gave me a hard time for the next few hours. During the second half of the tour, he started to cool down to make sure I would rate him better on the survey. On the way back to the hotels, he handed me the survey. I already knew he was going to crack it open once I finished filling it out so I decided to not rate him so poorly (I wanted to voice my opinion on Viator instead). And of course, he did open it in front of everyone and read it before stuffing it in his bag! If I am ever to go back here, I would not join this tour again.
Note from Viator
Note from Viator: Thank you for your review. We apologize for any inconvenience and disappointment you may have experienced during your tour. We have contacted the tour company and have addressed your concern about guide's customer service with them. Thank you for helping us ensure the quality of our tours.
My tour guide for this tour was Mr. Li. Mr. Li was really good. He did such a great job telling us about the places we visited and stories about Chinese history. I highly recommend him and this tour.
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