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Tour could have been better if Viator makes sure that the local tour agency that they are working with are reliable and trustworthy. In our case we felt cheated by the tour GUIDE and to some extend by Viator.
Some highlights were,not showing Sphinx internally, walking away after a short explainations.Not showing entrance to Khafre and mentioned it was closed (while it was not). Tour without proper explanation from tour guide is not worthy as we pay a lot in international currency . This makes one feel cheated. What he did was arranged a camel ride and told us that we should pay him later which was thrice the normal price.We found that camel ride and ticket can be bought at ticket office together. We found out above after going once again to the Pyramids. He took us to the perfume factory which was not included in tour and we had to pay $80 for a very small bottle of perfume which was four time the cost. So the question is should one relay on tour guides!! or what Viator can do to improve service and avoid such guides as we had to go once again to see the pyramids. Managing on our own was more convinient and satisfactory. It was total waste of money in first instance. It was a private tour but we felt forced.
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