A good day out.
Time was lost trying to pick up other passengers from a hotel that had been moved to another hotel when at that hotel their was no sign of them.(Cancun bay tours not organised)
The time at Tulum was good but very busy with other tours competing for space.The time at Xel Ha was about 5 hours but I would recommend an all day trip to this park as it was exceptional and not to be missed.
The food was also way above what I expected,First class with good service.

The trip started badly due to no coach available.We were eventually sent in mini buses after spending 50 minutes in the heat whilst it was decided what was going to happen about transport.
The minibus driver did not speak English and we had no tour guide with us until we arrived.
The free water advertised did not occur and we were told to buy water from the driver.
Chichen Itza was good and the guide was ok until he started advertising souveniers at the end of the commentry.The cenote was interesting but not enough time to swim due to the travel mix up again no information from the guide.
The buffet lunch was good.
The worst part was the drive back to the hotel by a man on a mission he was driving at dangerous speeds 140km/hr and still using his mobile phone also did 110km in a 40 zone.
We did not feel safe as did all the other passengers in the minibus.
The trip was run by Cancun bay tours and was not up to the usual standard of a Viator trip.

On time and comfortable transport.
The only drawback is having to contact the agent to arrange the pick up time,thankfully the concierge did this for us at the hotel and spoke in German?

The trip should not have taken place due to the snow and extremly cold conditions.Check the weather before booking.

Service spot on,waiting with namecard on arrival straight through to carpark and assisted with luggage.Comfortable transport.Not the cheapest option but worth it.